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Overpaying my contract for 2 years!!

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Good evening all,

Unfortunately I have been overpaying my mobile phone contract with EE for nearly 2 years now. The contract was £55 a month for a 24 month plan and handset.

I've been reading online that other providers have agreed to refund customers for the overpayments however EE have apparently refused.

Has anyone had success with this before I ring customer services and ultimately get the dreaded refusal?

Thanks in advance for any help

Comments

  • Under what circumstances have you been overpaying? If it's for continuing to pay after the initial contract ended that's not their fault
  • chistery
    chistery Posts: 206 Forumite
    Part of the Furniture 100 Posts Name Dropper
    EE send end of contract notifications and give a 10% discount, and if this is still ignored then that's not EEs fault.
  • Neil_Jones
    Neil_Jones Posts: 9,544 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Good evening all,

    Unfortunately I have been overpaying my mobile phone contract with EE for nearly 2 years now. The contract was £55 a month for a 24 month plan and handset.

    I've been reading online that other providers have agreed to refund customers for the overpayments however EE have apparently refused.

    Has anyone had success with this before I ring customer services and ultimately get the dreaded refusal?

    Thanks in advance for any help

    Some context needed I think, the other cases you've read may be genuine billing issues.
    You not noticing for two years you've been overpaying (and that you were out of contract the whole time)  is not EE's fault.
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