Overpaying my contract for 2 years!!

in Mobiles
3 replies 193 views
Good evening all,

Unfortunately I have been overpaying my mobile phone contract with EE for nearly 2 years now. The contract was £55 a month for a 24 month plan and handset.

I've been reading online that other providers have agreed to refund customers for the overpayments however EE have apparently refused.

Has anyone had success with this before I ring customer services and ultimately get the dreaded refusal?

Thanks in advance for any help

Replies

  • southsidergssouthsidergs Forumite
    209 Posts
    100 Posts First Anniversary Name Dropper
    Forumite
    Under what circumstances have you been overpaying? If it's for continuing to pay after the initial contract ended that's not their fault
  • chisterychistery Forumite
    202 Posts
    Part of the Furniture 100 Posts Name Dropper
    Forumite
    EE send end of contract notifications and give a 10% discount, and if this is still ignored then that's not EEs fault.
  • Neil_JonesNeil_Jones Forumite
    8.1K Posts
    Part of the Furniture 1,000 Posts Name Dropper
    Forumite
    Good evening all,

    Unfortunately I have been overpaying my mobile phone contract with EE for nearly 2 years now. The contract was £55 a month for a 24 month plan and handset.

    I've been reading online that other providers have agreed to refund customers for the overpayments however EE have apparently refused.

    Has anyone had success with this before I ring customer services and ultimately get the dreaded refusal?

    Thanks in advance for any help

    Some context needed I think, the other cases you've read may be genuine billing issues.
    You not noticing for two years you've been overpaying (and that you were out of contract the whole time)  is not EE's fault.
Sign In or Register to comment.
Latest MSE News and Guides

Did you know there's an MSE app?

It's free & available on iOS & Android

MSE App

Regifting: good idea or not?

Add your two cents to the discussion

MSE Forum

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools