Unable to obtain Crystal Cancellation/No Show letter

1 Post
Newbie
Hi
Does any body know how to obtain a NoShow/Cancellation letter from Crystal Ski Holidays as my insurance require it for to make a refund.
My single jabbed 14 year old son tested positive the day before we were due to travel to Bulgaria for a Xmas ski break.
I tried to contact Crystal that day but due to their call centre operating times was unable. I have since contacted Crystal 6 times over the last month, after waiting in queues for as long as 3 1/2 hours. They promise me they will send the letter so I can claim on my insurance but it never comes.
I have emailed [email protected] as one of the call centre operatives suggested but again nothing.
The call centre is in Egypt as far away from the snow as you an get and they appear to say anything to appease and get you off the phone.
I would really appreciate some help as the customer service from TUI/Crystal is shambolic.
Waiting in anticipation.
Does any body know how to obtain a NoShow/Cancellation letter from Crystal Ski Holidays as my insurance require it for to make a refund.
My single jabbed 14 year old son tested positive the day before we were due to travel to Bulgaria for a Xmas ski break.
I tried to contact Crystal that day but due to their call centre operating times was unable. I have since contacted Crystal 6 times over the last month, after waiting in queues for as long as 3 1/2 hours. They promise me they will send the letter so I can claim on my insurance but it never comes.
I have emailed [email protected] as one of the call centre operatives suggested but again nothing.
The call centre is in Egypt as far away from the snow as you an get and they appear to say anything to appease and get you off the phone.
I would really appreciate some help as the customer service from TUI/Crystal is shambolic.
Waiting in anticipation.
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