Plusnet Compensation

ashpan

87 year old lady classed as vulnerable was without her plusnet landline and broadband for over 2 months
All they are offering is to refund £400 to her plusnet account, which unfortunately doesnt end until October.  Is this how broadband compensation works - this doesnt make sense to me at all.  Anyone with any similar experiences?

Neil_Jones

ashpan said:

87 year old lady classed as vulnerable was without her plusnet landline and broadband for over 2 months
All they are offering is to refund £400 to her plusnet account, which unfortunately doesnt end until October.  Is this how broadband compensation works - this doesnt make sense to me at all.  Anyone with any similar experiences?

There has to be more to this than just "without landline and broadband for over 2 months, end of story".

Plusnet is not part of Ofcom's automatic compensation scheme in any event, so if they've offered £400 that's relatively in line with Ofcom requirements of £8.06 a day (so £400 would be the equivalent of nearly 52 days taking into account two days grace).

littleboo

What do you think they should offer? Had they been told the lady was vulnerable before the problem started ?

ashpan

littleboo said:

What do you think they should offer? Had they been told the lady was vulnerable before the problem started ?

We would have preferred the money, she is on their 'vulnerable customers' list and has been since signing up last october

southsidergs

If i'm reading this right you'rre purely unhappy that the credit is being applied to the account & not sent to the bank right? In that case let them apply it & then ask for the credit on the account to be refunded

JJ_Egan

Seems a lot for two months non service .