MSE News: Together Energy ceases trading

Xbigman

I don't think its automated. It specifically said it was for the final bill. 
I also worked back the BG bill for £24.76 i mentioned above and that bill appears to start from the 8th Feb.

It is a case of wait and see now. Hopefully everything will be reconciled when BG produce the first actual bill.


Darren 

forevergrey

I also had this request for a meter reading. I replied stating that I had provided daily meter readings online from 20 January when I discovered that BE had ceased trading and then a final reading on 24 January to both BE and BG.

I received an automated reply and then some days later a personal email confirming that it was an automatic reminder, that they would be in contact if further readings were required and that I would receive a final bill when all customers had been transferred to BG.

Then came the final read email to which I replied with the readings already supplied and told them to contact me if they wanted any more information.

LolTM

Due to reasons, my switch to Together failed but they kept taking money from my account. I got a refund and assumed the DD had stopped - it hadn't and now it would appear I am owed thousands in paying them a DD whilst also paying my usual supplier. Being the idiot and having a fear of checking my bank balance (historical reasons - sorted now), I never noticed and now they have gone I have no idea how to try and get a refund.

I did send a message to their support@ mail address but got a standard supply that they are no longer my supplier (they never were!) and they cannot help.

Anyone any advice on who to contact next? Would this end up with British Gas but as I have no account, I have no idea if they would be able to sort this for me?

Thanks for any advice anyone can provide.

Robinsonclark

LolTM said:

Due to reasons, my switch to Together failed but they kept taking money from my account. I got a refund and assumed the DD had stopped - it hadn't and now it would appear I am owed thousands in paying them a DD whilst also paying my usual supplier. Being the idiot and having a fear of checking my bank balance (historical reasons - sorted now), I never noticed and now they have gone I have no idea how to try and get a refund.

I did send a message to their support@ mail address but got a standard supply that they are no longer my supplier (they never were!) and they cannot help.

Anyone any advice on who to contact next? Would this end up with British Gas but as I have no account, I have no idea if they would be able to sort this for me?

Thanks for any advice anyone can provide.

I would suggest that you have to take a screenshot or download whatever info you can related to your overpayment and any moneys owed. This will help get your money back, from my readings it's probably going to be your new supplier. I did also read something on this site about how that would work so maybe worth having a dig round the site also 

MWT

LolTM said:

Due to reasons, my switch to Together failed but they kept taking money from my account. I got a refund and assumed the DD had stopped - it hadn't and now it would appear I am owed thousands in paying them a DD whilst also paying my usual supplier. Being the idiot and having a fear of checking my bank balance (historical reasons - sorted now), I never noticed and now they have gone I have no idea how to try and get a refund.

I did send a message to their support@ mail address but got a standard supply that they are no longer my supplier (they never were!) and they cannot help.

Anyone any advice on who to contact next? Would this end up with British Gas but as I have no account, I have no idea if they would be able to sort this for me?

Thanks for any advice anyone can provide.

The only help you are going to get is from British Gas, the SoLR.

This is nothing to do with your current supplier.

I honestly have no idea how this will play out, but there will be a couple of details which would really help your case, the most important of these would be a customer account number which hopefully may be on one of the emails you will have received during the failed switching process...

If you have that you can at least tell BG that you had an account which had been receiving £x a month since xx/xx/xx and there were no charges as the switch did not take place...

That would be a start at least, but be prepared to open a compliant with BG if their CS staff try to duck responsibility...

LolTM

MWT said:

The only help you are going to get is from British Gas, the SoLR.

This is nothing to do with your current supplier.

I honestly have no idea how this will play out, but there will be a couple of details which would really help your case, the most important of these would be a customer account number which hopefully may be on one of the emails you will have received during the failed switching process...

If you have that you can at least tell BG that you had an account which had been receiving £x a month since xx/xx/xx and there were no charges as the switch did not take place...

That would be a start at least, but be prepared to open a compliant with BG if their CS staff try to duck responsibility...

Thanks. I have started to try and communicate with BG, but as the account with Together was never setup, I never got an account number from them. I do have emails from them regarding the DD being setup at the beginning along with a reference which will help, and I still have all the mails from the first request for a refund which they provided.

I'll get it back somehow as it will be well into the thousands that I am owed. Completely my own fault though and only noticed as I decided to check my account based on the Nando's story from yesterday!

Thanks for all advice.