Bacs refund

RJG2418

Hi all,

On the 4th of Jan 22 I paid Omega Swatch over £1000 via Bacs for a watch service and repair and I still haven’t had the watch returned to me, after being given the run around by this company I threatened that If I don’t get the situation resolved today (18th of Jan) I’ll contact my bank to start the process of getting my money back, my question, is this achievable?

thanks for reading.
Ron.

[Deleted User]

If you have made a BACS payment then short of a fraud case (which this isn't), it's highly unlikely you'd get anything, you can't just do a charge back for a BACS payment so that is somewhat of a hollow threat. It's been 2 weeks, what lead time did they quote you?

emmajones1976

Simple answer is no, as you paid via BACS.

My question is though....what do they advise a normal timescale is for a watch repair? 14 days doesnt seem too excessive to me. 

Also bear in mind you cant have back a fixed watch AND the money. You either get a fixed watch back, or your money along with the broken watch. Its feasible they could have already commenced the repair.

RJG2418

Deleted_User said:

If you have made a BACS payment then short of a fraud case (which this isn't), it's highly unlikely you'd get anything, you can't just do a charge back for a BACS payment so that is somewhat of a hollow threat. It's been 2 weeks, what lead time did they quote you?

Following payment within two days

k3lvc

Would probably have been more useful to have checked/known your rights before making a meaningless threat to them.

Who actually is the company involved and did they insist on Bank Transfer (big red flag) or did you suggest it ?

emmajones1976

In which case send them a Letter Before Action, giving them 28 days to either a) return a fixed watch to you, or b) return the broken watch along with your £1000, or you will commence small claims court action.

RJG2418

They sent me an invoice with their banking details. I then rang Omega to confirm payment, which they did the following day

emmajones1976

Thats fine. That doesnt change the advice I just posted though.  Paying via BACS is essentially the same as paying someone in cash. You get very few rights. I would suggest in future paying via another method, and consider walking away if they dont offer a card payment option.

RJG2418

emmajones1976 said:

Simple answer is no, as you paid via BACS.

My question is though....what do they advise a normal timescale is for a watch repair? 14 days doesnt seem too excessive to me. 

Also bear in mind you cant have back a fixed watch AND the money. You either get a fixed watch back, or your money along with the broken watch. Its feasible they could have already commenced the repair.

They’ve had the watch since July 21 they had to send it to Switzerland to complete the repair

RJG2418

RJG2418 said:

emmajones1976 said:

Simple answer is no, as you paid via BACS.

My question is though....what do they advise a normal timescale is for a watch repair? 14 days doesnt seem too excessive to me. 

Also bear in mind you cant have back a fixed watch AND the money. You either get a fixed watch back, or your money along with the broken watch. Its feasible they could have already commenced the repair.

They’ve had the watch since July 21 they had to send it to Switzerland to complete the repair

They confirmed the watch had been repaired and was ready for despatch on the 3rd of jan

emmajones1976

Right, thats the first time you have mentioned July.  

Personally if they have had the watch 6 months already (why so long already if you havent paid them anything up to Jan 2022?), I certainly wouldnt be overly concerned they still have it 14 days after I paid them to do the repair.