Using Compatible printer ink with home printers.

fire1

Hello,

I am looking for some advice re printer ink please. 

I bought a Brother printer, which broke down after 6 months, I have only printed a 400 sheets, and have used the printer 20 times. When I phoned the support desk, they told me that because I had used Compatible ink and not Brother ink, that I had invalidated the warranty.  Yet when I looked at the terms and conditions of the warranty, it did not say I could not use Compatible ink. 

I did some research and was told that printer companies are not allowed to  invalidate your warranty, if you use Compatible ink catridges ?

Does anyone know if this is true, and if I have any recourse, if the Support Dept still refuse to repair the printer.

Kind regards

Paul

TELLIT01

Although using 3rd party cartridges may not automatically invalidate the warranty, the printer manufacturer may require that you provide a report to prove that they weren't the cause.  It's also worth checking any paperwork with the 3rd party cartridges to see if they guarantee they won't damage the printer.

You may want to speak to your local Trading Standards.

Belenus

Who supplied the printer?

Can you claim against them rather than against Brother?

Emmia

I'm a bit confused, didn't the printer come with ink? Or had you used that before moving to the compatible inks?

Ant555

What problem do you have with the printer?

I am sure I remember reading somewhere that simply using 3rd party inks doesnt invalidate the warranty for, say, a mechanical problem or a problem with the power supply etc

I think they can invalidate the warranty if there is a problem with the ink delivery system though for obvious reasons.

It may come down to what the fault is.

NSG666

How do they know?

TELLIT01

NSG666 said:

How do they know?

If the printer goes in for repair under warranty they will be able to test the ink to find out if it is original or not.

bris

TELLIT01 said:

NSG666 said:

How do they know?

If the printer goes in for repair under warranty they will be able to test the ink to find out if it is original or not.

Or they could just read the sticker on it.

GDB2222

The manufacturer’s warranty can have any conditions they like on it. That doesn’t affect the consumer's rights against the seller.

Obviously, if the compatible ink is incompatible, that would be a get out for the seller. Sadly, once six months has elapsed, it’s up to the consumer to prove that the item was defective.

fire1

Emmia said:

I'm a bit confused, didn't the printer come with ink? Or had you used that before moving to the compatible inks?

Yes, that is correct,  I used the Brother ink first

getmore4less

My two brothers printers have had no problem with compatibles


The first lasted over 10years before the paper feed broke a cog
The MFC-J6530DW A3. and been fine for nearly 4 years

they do like being left on to monitor use and do periodic head clean when not used.

How has it failed.