Highview Parking Borehamwood no PCN received

Fania

Hello.
This week I received a Letter of Claim from DCBLegal regarding an unpaid PCN. At first I believed it is a scam as I never got a parking ticket. But seeing my full name, address and car registration number I started looking at it more closely.

The letter is quite vague, it does not give me any details. All I got is the amount of £155 for a PCN issued on 29 April 2021 (almost 9 months ago; and the date does not ring any bells to me) at Borehamwood Shopping Park, reason: vehicle remained on private property in breach of the prominently displayed terms and conditions. I am quite intrigued about this, as I only parked there for short periods of time. Also I never received any PCN and I've been  living at this address since I moved in the area 2 years ago. This is for the first time when I am aware of this.

Reading through the website, it seems that I should ignore the DCBL letter? Should I contact Highview to find out more details? I really appreciate any advice, as I don't know what I should do next.
Thank you

Le_Kirk

If it is a proper letter of claim, i.e. it gave you 30 days to respond, treat it seriously and submit a SAR to the parking company (Highview) to find out all that they have on you.  That way you will be better prepared to defend if/when you receive a court claim form (N1)

Umkomaas

Please read the NEWBIES FAQ Announcement, second post, which provides you with all the steps needed - from receiving the LBC (where you are now), through to defending yourself and preparing you for a possible hearing (if it gets that far). 

You cannot ignore any step from here on. 

When you moved address did you update those details on both your driving licence and the V5C (logbook) for your vehicle?  It's a failure to update the latter that causes all the problems when court claims appear out of the blue. Please physically check your V5C. 

Coupon-mad

I moved in the area 2 years ago. 

As @Umkomaas says, we believe you missed Highview letters because you didn't change your  V5C address when you moved (or not quickly enough).  Dig out the logbook and check.  Must be put right online with the DVLA asap!  You may have more PCNs but this one is just an invoice, albeit one that can go to the county court.

Regardless, this is not a fine and is not to be paid.  Don't ring them, whatever you do!  See the NEWBIES thread and complain to the landowner (retail park agents, as found by Auntie Google) to cancel it.

Easiest way - but very urgent and needs an insistent approach.  DO NOT say you were driving nor assume you were.  Just talk about how much the family/household spends there.

And of course you MUST also urgently correct your address with Highview and their agents - telling them to immediately erase the old address that they hold - but you can do that when emailing the DPO of Group Nexus (Highview) for the SAR that the NEWBIES thread section on LBC stage tells you about.

Fania

When you moved address did you update those details on both your driving licence and the V5C (logbook) for your vehicle?  It's a failure to update the latter that causes all the problems when court claims appear out of the blue. Please physically check your V5C. 

I moved in 2020 and I changed the address  on driving licence and V5C in the first week. The PCN is from 2021, more than a year later

Fania

Update: my husband reminded me that on the day of PCN, 20 April 2021 we actually has a doctor appointment for our baby in London. We briefly stopped at the retail park in the morning to buy some calpol for the baby, drove more than 1hr to London, attended the appointment, drove back, and stopped  again at the retail park to buy a lof of bread. There were just 2 brief stops. 
I will send a SAR to Highview and respond to DCBL.

Fania

I wonder if Royal Mail messed up the delivery of PCN. We paid for 6 months to have our mail redirected to our new address and never  received a letter. I complained and they refunded us, but still I missed my hospital appointments. And now I often get some of my neighbours' mail and parcels. Maybe somebody else got my PCN 😀

Redx

Fania said:

Update: my husband reminded me that on the day of PCN, 20 April 2021 we actually has a doctor appointment for our baby in London. We briefly stopped at the retail park in the morning to buy some calpol for the baby, drove more than 1hr to London, attended the appointment, drove back, and stopped  again at the retail park to buy a lof of bread. There were just 2 brief stops. 
I will send a SAR to Highview and respond to DCBL.

On the SAR , ask for all pictures , including all the orphan images , because this sounds like a classic example of double dipping , 2 short visits , they believe one long stay from the first entrance picture to the last exit picture , missing out the middle 2 and they are assuming that you parked on that site for the duration , so evidence of being elsewhere in the interim time should be obtained , as evidence

Also ask for copies of all documents , especially the NTK PCN

Fania

Thank you all for your pieces of advice. I really appreciate it!

Coupon-mad

Tell them this WAS a double visit and to find the orphan images (use that word).

Fania

I sent the SAR to Nexus Parkview and an email to DCBL on the 18th.
At the end of the DCBL letter it's listed only one PCN, with a ref. number. If the parking fine is £85, I wonder what the other £70 are for...
It might be too late, but I was thinking to send a complaint to Borehamwood Shopping Park landowner or management. But there isn't an website and it's not easy to find contact details to get in touch with them. I even phoned a few stores from the shopping park, but they refused to give me any contact info for the landowner/ management of the park. 
Could you give me some advice on how to contact them, as I read in some of your answers that other people were able to get in touch with them.
I apologise for my ignorance...