T mobile cancellation charges but fulfilled contract

plattinum

I recently fulfilled a contract with T Mobile, when I cancelled, my last bill was showing a credit of almost £200 so I requested a refund over a series of emails and was told I would receive this. I waited and eventually a cheque arrived for just over a pound, followed by a closing bill listing cancellation charges. I went in to the nearest store to ask about the charges and was told if I called them up they would explain what they were for. I dont really want to call them up, as I had loads of trouble getting through to try and cancel, was cut off three times and told to put my cancellation in writing, which I did, and it's receipt required a signiture , but the letter went missing and was never delivered. So just wondered if anyone here may have an idea of why I'v incurred these charges. Cheers

banger9365

ring them up and ask them it's the only way i see

alnsv1000s

For the sake of £200 I would definately want to call them up.

Unless its small change to you and not worth allocating an hour of your time for.