Didn't receive nectar points from the eBay 50x nectar points power hour offer 26/11/21.

Has anyone had the same issue? My order confirmation clearly states the 50x points yet they are not paying out. For a month they said wait 28 days from the purchase date and now keep saying I will get a response in 3-5 days but nothing comes of it. Very frustrating with a customer support like eBay. Nectar say only eBay authorise points allocation.
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