EDF Billing

Doc_N

Deleted_User said:

@Curiousgirl1 No. It is up to EDF and all the other suppliers to allocate enough resources to the SoLR exercise as is appropriate, be it staff, IT, or infrastructure. That is the deal they accepted from Ofgem when they took it on. Moreover, that is what they get paid for. They are in a no lose situation, because they can claim all their incremental costs back via Ofgem. Perish the thought, but they might have to temporarily dip into the massive reserves that they have no doubt built up over time. As I said, that’s the deal, their choice. As opposed to not my choice being their customer, and at the moment I am trapped due to both general and personal circumstances.

To be honest, I am very tired of your cribbing at other posters, and your constant blind defence of suppliers on various threads, apparently because you used to work for one of them for a week, and think that gives you some sort of inside track.

You have NO knowledge of the circumstances of other posters, and no right to criticise them for ‘nagging’ and not waiting. I personally have a credit balance with Zog, and a final account. It is for £72, but I have seen other posters quote amounts of £350. How long would you be prepared to wait for that, in your ivory tower? The sticking point is not Zog, but EDF. If they issue a bill that does not incorporate my credit balance, I will be deducting it, and I’ve told them so.

Have a nice day. As you can see, you’ve ruined mine. 

Absolutely right - I have no idea who these apologists are for EDF and other suppliers, but some of them look remarkably like plants.

EDF have fouled this up completely because they've failed to resource it properly.  It's as simple as that, and I speak as someone who's owed several hundred pounds by them.  Also as someone whose complaint to the Energy Ombudsman has been blocked (for now - it's under review) by EDF on the completely fictitious grounds that they did not take the supply from Utility Point when patently they did.

They cannot be trusted even to tell the truth on that!  A thoroughly disreputable company, never to be trusted with a power supply.  I'd sooner trust Boris Johnson, and that's saying something!

Verdigris

I worked in the energy industry, prior to retirement, on contracts with many energy suppliers. From that experience, regarding EDF, the words "up in a brewery" come to mind. However, my experience of being SoLR'd from Zog to EDF has been exemplary, somewhat to my surprise.

Vendee

booshya said:

With regards to former Zog customers, I believe Zog have now issued final bills to all their customers via email (as they always did issue their bills)

I've not had anything from them. 

Gerry1

Vendee said:

booshya said:

With regards to former Zog customers, I believe Zog have now issued final bills to all their customers via email (as they always did issue their bills)

I've not had anything from them. 

Check your spam folder and online account. I was notified on 6 January.

jrawle

Fred2712 said:

booshya said:

QrizB said:

booshya said:

QrizB said:

EDF offer the option to pay the bill in full each month by DD. This gets you the lower DD tariff but means you're only billed for what you've used (so long as you remember to submit monthly meter readings).

If you switch to budget DD (where you pay the same amount every month) you'll only get billed every 6 months, so you'll have 6 months before you know if you're paying too much or not.

I've not seen the option to pay allowing a customer to pay monthly in full by DD that can be applied for online (but that was for ex-Zog customers, rather than ex-UP customers)
I know EDF say they offer this option, you you may have to contact EDF to specifically  request this.

I'm ex-Zog and I set up my pay monthly in full DD online via EDF's website. It was simple and straightforward.

Good for you.

Haven't seen that option myself, only budget DD

If you can set budget DD you should be able to set up full DD as well.

I also only had the option to set up a budget DD via the website. I had to phone up to set up a whole amount DD. The lady on the phone commented that my estimated annual usage seemed low (it's about 3/4 of the mythical "average" gas user, but that's what I actually use) so perhaps it's anomalies like this that cause the system to not offer a whole bill DD. (Having said that, I would have thought it's more a reason not to offer budget DD, if they think the monthly usage is underestimated.)