Consumer rights regarding a tele 3 month out it’s warranty

neilmcl

ontheroad1970 said:

neilmcl said:

ontheroad1970 said:

JJ_Egan said:

As above  six years is the time allowed to take to court not how long an item should last .

It depends on the component.  It would not be expected for a TV panel to have to be replaced every year - it is not a consumable component.  So therefore it is something that should last several years.  I got Curry's customer service team to accept that a reasonable period would be 6 years for a TV panel to last.  I wouldn't expect a full refund, and I didn't get a full refund - I got a partial refund on the basis of how long we had owned the product for against new.  

There is not a specific length on the provisions of the SoGA.  Major white goods and TV sets are not expected to be annual purchases and should be expected to last several years. Just because most are only giving a guarantee for 1 - 2 years doesn't mean that's how long they should be expected to last.  Warranties are always in addition  to your statutory rights, not a replacement for them.

I'm sure @JJ_Egan is well aware of this, he was merely correcting an earlier post that stated an item had to last "up to 6 years of purchase date" when this is actually a common misunderstanding of the law.


Also, it would help your argument if you didn't refer to SOGA as it's not relevant here.

SoGA still exists, and is still relevant to faulty goods.  The argument between retailer and customer is whether the goods are faulty because of accidental damage by the customer or manufacturing fault.  I've had this exact fault with 2 plasma TVs, and it was found as a fault, not damage each time.  I had to argue with Curry's on the first time, and they backed down after lots of pressure via social media.  They replaced the panel, and then a year later the same thing happened again.  We then were given a choice of a voucher or a partial refund taking into consideration the time owned.  We took the latter and used it towards an LG TV from John Lewis.  

We had a similar fault with the LG TV after 4 years.  JL offered a replacement, with the balance of warranty or pay £99 more for a larger Panasonic and get another 5 years.  We did the latter.  Panel failures with a line through the pixels is a very common fault.  

But as I said; "it's not relevant here". This is a consumer purchase, so covered by the CRA.