When will credit be returned from gone bust electricity companies?

booshya

yogaalice said:

QrizB said:

Good morning and welcome to the forum.

Unfortunately PFP had some novel business arrangements and these are delaying their administrators' efforts to reconcile the accounts.

Have PFP given you a final bill yet? (I'm guessing not.) Until that happens, PFP won't be able to tell BG how much credit you're due and BG won't be able to credit it to your balance.

Thanks all, I received my final bill from PfP on November the 6th so plenty of time for Gas to sort things out you would have thought? 

Are you sure it was the PfP final bill?

PfP in administration say on their website:
"It is hoped that final bills will be issued to customers early in the new year."
https://pfpenergy.co.uk/

BG won't be able to refund/credit any final balance owed until that amount is confirmed by
PfP in administration

bagand96

yogaalice said:

bagand96 said:

I see, so you left PFP before they went bust?

No they had contacted me to say they were going bust - account transferring to BGas and sent this final bill out pretty quickly

booshya said:

I see, so you left PFP before they went bust?

According to BG, PfP stopped trading on 10th September
https://www.britishgas.co.uk/energy/pfp-energy.html

Sorry, getting mixed up for some reason I had 10th December in my head but of course it was September (also an ex-PFP customer still waiting a Final Bill!)

Some PFP customers did see a Final Bill in their accounts briefly for a day or two, these were removed and confirmed from PFP they were issued in error and were not meant for customers.  I cannot remember when this was but it could be that's what you have?

To my knowledge PFP have not yet completed the finalising of accounts and issued Final Bills.  Their website still says they hope to do it "early in the New Year".  I also expect we will see quite a few reports on the forum once it starts happening.

yogaalice

Yes that's probably what I have - thank you everyone - we'll see how it goes!

gavva1

The hours people are wasting on this, the hours I've personally spent, chasing around trying fo find out what's going on. I'm minded to cancel my DD with Sainsburys & tell them the money for that bill is currently sat with PFP energy, & good luck with it! As if I have nothing more pressing to be doing than chasing around, what a faff.  

QrizB

gavva1 said:

The hours people are wasting on this, the hours I've personally spent, chasing around trying fo find out what's going on. I'm minded to cancel my DD with Sainsburys & tell them the money for that bill is currently sat with PFP energy, & good luck with it! As if I have nothing more pressing to be doing than chasing around, what a faff.  

That's one way to get Sainsbury's to put you on a higher tariff and, eventually, switch you to pre-pay on an even higher tariff.

bagand96

gavva1 said:

The hours people are wasting on this, the hours I've personally spent, chasing around trying fo find out what's going on. I'm minded to cancel my DD with Sainsburys & tell them the money for that bill is currently sat with PFP energy, & good luck with it! As if I have nothing more pressing to be doing than chasing around, what a faff.  

Why waste hours on it when it won't change the answer - PFP haven't issued final bills yet.  Nothing will happen until the administrators and PFP do this.

Why do you expect Sainsbury's to care about the situation with PFP Energy? They have absolutely nothing to do with it.  If you switched to them and have used their energy then they quite rightly will expect to be paid for it.

MWT

gavva1 said:

I'm minded to cancel my DD with Sainsburys & tell them the money for that bill is currently sat with PFP energy, & good luck with it!

It is British Gas that will be handling your credit repayment, not Sainsbury's, so that would be a very strange way to react...

[Deleted User]

gavva1 said:

The hours people are wasting on this, the hours I've personally spent, chasing around trying fo find out what's going on. I'm minded to cancel my DD with Sainsburys & tell them the money for that bill is currently sat with PFP energy, & good luck with it! As if I have nothing more pressing to be doing than chasing around, what a faff.  

Your money may well be sitting with a failed supplier and, under normal insolvency rules, you would be an unsecured creditor that might get back a few pence in the £ sometime well into the future. Fortunately, your credit balance is now protected by the Ofgem Consumer Levy - mutual insurance, if you like, paid for by all energy consumers in the form of higher bills. Once the SoLR is happy that there is a credit balance due to be returned to you, it will add the credit to your account from its own funds. It will then negotiate with Ofgem for the recovery of the money that it has paid out.

JohnSwift10

I got my credit from Green Energy back today from Shell Energy.

I ended up contacting Resolver after getting the run around from Shell Energy.

Just hope the cheque doesn't bounce