When will credit be returned from gone bust electricity companies?

yogaalice

Hi I was with Pfp and now with British Gas by default - I was told outstanding credit would be returned in 90 days (this has passed now). ofgem says speak to BGas they say ‘2-3 months maybe longer’. Sounds very vague to me! I am owed over £200 and could do with this to help pay my new higher tariff. Anyone know what the score is here? Are they just sitting on our cash?! Thanks 

QrizB

Good morning and welcome to the forum.

Unfortunately PFP had some novel business arrangements and these are delaying their administrators' efforts to reconcile the accounts.

Have PFP given you a final bill yet? (I'm guessing not.) Until that happens, PFP won't be able to tell BG how much credit you're due and BG won't be able to credit it to your balance.

bagand96

PFP haven't issued final bills yet and as @QrizB says BG can't do anything until the administrators/PFP hace sorted the accounts. 

It is taking a very long time, companies who went bust after PFP have already sorted accounts and people have seen their credit. But unfortunately there's little we can do about it. 

nathanpurton

I have the same thing with peoples energy and British Gas but is £450 and given BG have just billed me for £728 I could really do with it! I thought Peoples energy had given me a final bill. 

yogaalice

QrizB said:

Good morning and welcome to the forum.

Unfortunately PFP had some novel business arrangements and these are delaying their administrators' efforts to reconcile the accounts.

Have PFP given you a final bill yet? (I'm guessing not.) Until that happens, PFP won't be able to tell BG how much credit you're due and BG won't be able to credit it to your balance.

Thanks all, I received my final bill from PfP on November the 6th so plenty of time for Gas to sort things out you would have thought? 

bagand96

yogaalice said:

QrizB said:

Good morning and welcome to the forum.

Unfortunately PFP had some novel business arrangements and these are delaying their administrators' efforts to reconcile the accounts.

Have PFP given you a final bill yet? (I'm guessing not.) Until that happens, PFP won't be able to tell BG how much credit you're due and BG won't be able to credit it to your balance.

Thanks all, I received my final bill from PfP on November the 6th so plenty of time for Gas to sort things out you would have thought? 

I see, so you left PFP before they went bust? Ignore me, talking rubbish!

[Deleted User]

yogaalice said:

 Are they just sitting on our cash?! Thanks 

The SoLR is sitting on its own cash. Your credit balance will be ‘paid’ by the SoLR not PfP under the Ofgem Consumer Levy Scheme.

agentcain

[Deleted User] said:

yogaalice said:

 Are they just sitting on our cash?! Thanks 

The SoLR is sitting on its own cash. Your credit balance will be ‘paid’ by the SoLR not PfP under the Ofgem Consumer Levy Scheme.

Technically, they are sitting on debt towards us. Similarly, you could say we don't owe to pay this month's energy to the supplier, we are simply sitting on our own cash. Yet, we get chased for it if we don't pay it by a certain time. In this case, no one is chasing BG but they should.

yogaalice

bagand96 said:

yogaalice said:

QrizB said:

Good morning and welcome to the forum.

Unfortunately PFP had some novel business arrangements and these are delaying their administrators' efforts to reconcile the accounts.

Have PFP given you a final bill yet? (I'm guessing not.) Until that happens, PFP won't be able to tell BG how much credit you're due and BG won't be able to credit it to your balance.

Thanks all, I received my final bill from PfP on November the 6th so plenty of time for Gas to sort things out you would have thought? 

I see, so you left PFP before they went bust?

No they had contacted me to say they were going bust - account transferring to BGas and sent this final bill out pretty quickly

Sea_Shell

Was it a final bill based on actual meter readings or estimates?   

Can they still send an amended "final" bill, if any estimates used were inaccurate?

booshya

bagand96 said:

yogaalice said:

QrizB said:

Good morning and welcome to the forum.

Unfortunately PFP had some novel business arrangements and these are delaying their administrators' efforts to reconcile the accounts.

Have PFP given you a final bill yet? (I'm guessing not.) Until that happens, PFP won't be able to tell BG how much credit you're due and BG won't be able to credit it to your balance.

Thanks all, I received my final bill from PfP on November the 6th so plenty of time for Gas to sort things out you would have thought? 

I see, so you left PFP before they went bust?

According to BG, PfP stopped trading on 10th September
https://www.britishgas.co.uk/energy/pfp-energy.html