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How to switch

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sorry, I’m sure this is really obvious but I haven’t done it before and I don’t know how it works. I’m with Bt, I want to switch (probably to Vodafone) do I cancel by first? Or sign up with Vodafone first? 
Debt was £15,903 😬 Now £2718.14 £0 😲🥳



Comments

  • Sign up with your new supplier and they will sort out the switch, including terminating your existing contract. 

    Have you given BT the chance to match the Vodafone offer? Not likely they'll be cheaper but you never know.
  • Oh great, thanks @flaneurs_lobster ☺️ It’s complicated because the Bt account is in my ex partners name, would they still be able to switch it? 
    Debt was £15,903 😬 Now £2718.14 £0 😲🥳



  • If your ex were to not co-operate and were to continue to pay for the BT service then you might have a problem (but would still have the use of the BT service). Hopefully this is not the case.
  • If your ex were to not co-operate and were to continue to pay for the BT service then you might have a problem (but would still have the use of the BT service). Hopefully this is not the case.
    I’ve been paying for it the entire time, but bt won’t cancel unless he instructs them to 🙄 even though it comes out of my bank! 
    Debt was £15,903 😬 Now £2718.14 £0 😲🥳



  • Your ex needs to be persuaded to cancel. That is all.
  • Thanks for your help @flaneurs_lobster, I signed up with Vodafone and they said they were going to contact bt to cancel, hopefully there aren’t any issues with the account not being in my name 😬😬😬
    Debt was £15,903 😬 Now £2718.14 £0 😲🥳



  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Issue could be balance of contract requires paying off .
  • iniltous
    iniltous Posts: 3,669 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 15 January 2022 at 11:52AM
    You should get a letter to the address in question from BT  , addressed to the account holder ( presumably your ex ) asking if the takeover is known about , presumably that letter will go unanswered, no response to the letter will be taken by VF that the takeover is allowed , so VF start supplying service , this will be fine if you either don’t want a phone service or don’t care what the phone number allocated is, if you wanted to take the BT number with you to VF , you may hit a snag if the name is different on BT and VF and may cause the porting of the number from BT to VF to fail
  • Thanks @iniltous, I have asked VF to keep the number, if they do have to change it it’s not the end of the world, I’ve never been able to remember it anyway 🤭
    Debt was £15,903 😬 Now £2718.14 £0 😲🥳



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