Have Ryanair insurance will it pay if i cant fly becaus i got possitive for covid?

Hello everyone.

So basically questio is in the title. Have europe assistance insurance wirh ryanair. Tested positive for covid before the flight couldn't fly. Am i entiteled for refund? Made a claim 3 weeks ago still haven't heard anything since. They asked me to provide flight documents about flight delay or cancelation which theres is none and i texted them that. After this never heard anything from them. Any ideas what to do would be apreciated

Thanks

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