Have Ryanair insurance will it pay if i cant fly becaus i got possitive for covid?

JustinPac

Hello everyone.

So basically questio is in the title. Have europe assistance insurance wirh ryanair. Tested positive for covid before the flight couldn't fly. Am i entiteled for refund? Made a claim 3 weeks ago still haven't heard anything since. They asked me to provide flight documents about flight delay or cancelation which theres is none and i texted them that. After this never heard anything from them. Any ideas what to do would be apreciated

Thanks

[Deleted User]

What does the policy say?

Caz3121

JustinPac said:

 They asked me to provide flight documents about flight delay or cancelation which theres is none 

have you used this link to make your claim? https://ryanair.eclaims.europ-assistance.com/

JustinPac

yes thats the one https://ryanair.eclaims.europ-assistance.com/

mattyprice4004

JustinPac said:

yes thats the one https://ryanair.eclaims.europ-assistance.com/

So as above, what does the policy document say about cancelling in these circumstances? 

JustinPac

No idea. havent read all hese pages. im just asuming if im not covered for this type of thing they would let me know imediately that they wont pay 

Westin

JustinPac said:

No idea. havent read all hese pages. im just asuming if im not covered for this type of thing they would let me know imediately that they wont pay 

Would you like someone to read the policy terms and conditions of the insurance you bought for you?

DCFC79

JustinPac said:

No idea. havent read all hese pages. im just asuming if im not covered for this type of thing they would let me know imediately that they wont pay 

You asked for ideas and you were told to read the policy document.

JustinPac

great advise :Di understand im supose to read it but question is more about what to do when they dont respond for so long to any messages tried twitter emaisls everything 

Pollycat

JustinPac said:

Hello everyone.

So basically questio is in the title. Have europe assistance insurance wirh ryanair. Tested positive for covid before the flight couldn't fly. Am i entiteled for refund? Made a claim 3 weeks ago still haven't heard anything since. They asked me to provide flight documents about flight delay or cancelation which theres is none and i texted them that. After this never heard anything from them. Any ideas what to do would be apreciated

Thanks

I think you've answered your own question.

Unless your insurance specifically covers you for the reason you did not get on the plane that still operated, I guess you;re on a hiding to nothing.

I'd read the policy.

Westin

You definitely need to read the policy.

Point 9 in Section A covering Cancellations might well be an issue.

9.Anyclaimsdirectlyorindirectlycausedby,occasionedby,resultingfromorinconnectionwithanyofthefollowing regardless of any other cause or event contributing concurrently or in any other sequence to the claim:

o Epidemics or infectious diseases: Infectious diseases caused by a virus belonging to the coronavirus family such as SARS and coronavirus COVID-19.