RAC failure to attend my breakdown

Gavin83

To be fair you've been asked repeatedly what amount you're expecting and currently you've failed to answer the question. So how much were you expecting?

If you really want a full refund I expect you could push and get it but they'll cancel the service as well. This would of course leave you free to get this service elsewhere where you might receive a better service.

born_again

Bazinga_k said:

Thanks both for putting it in a different perspective. It is easy to get blinkered when annoyed.
Yes, its an cover policy that I had no hoped to use - however you expect the policy to be fulfilled if called upon. I was not asking for a full refund - more like what i paid for this month as i pay for the policy monthly and didn't meet a pay worthy standard (in my eyes) plus goodwill. But I have vested interest obviously and £30 seemed a low ball offer - but thats just me.

I think i am more riled up from the poor customer service and the way i have been treated than not actually being rescued. I had excuse bingo with them yesterday. Brexit come up which is laughable as an excuse, high winds come up, contractors refusing work, Sunday and then the expected covid card was pulled.

Out of interest I looked at the t&c of RAC and there is not one mention of any time frame or there responsibility. So basically they can do this repeatedly and technically not breach the contract. 

You have a annual policy that you have chosen to pay monthly. Interest free as well. So going by your argument you should only be looking for a refund for 1 day. As they have only failed to deliver on one day 🤷‍♂️

Bazinga_k

born_again said:

You have a annual policy that you have chosen to pay monthly. Interest free as well. So going by your argument you should only be looking for a refund for 1 day. As they have only failed to deliver on one day 🤷‍♂️

Well technically they only failed for 7 hours so anything more than 21p is more than acceptable

Bazinga_k

Gavin83 said:

To be fair you've been asked repeatedly what amount you're expecting and currently you've failed to answer the question. So how much were you expecting?

If you really want a full refund I expect you could push and get it but they'll cancel the service as well. This would of course leave you free to get this service elsewhere where you might receive a better service.

I have said that i felt £30 was a low ball and I genuinely didn't know what was reasonable offer was. Some posters said that was reasonable and basically thats going to be it. I could have waited 12 hours and it wouldn't have made a difference.  A few of back and forth and different perspectives thrown at me which i did appreciate, points me in the direction of £30 is acceptable could argue for a bit more, might get a bit more.

And I have stated that obviously I would expect more as I have vested interest.

Thrugelmir

born_again said:

Bazinga_k said:

Thanks both for putting it in a different perspective. It is easy to get blinkered when annoyed.
Yes, its an cover policy that I had no hoped to use - however you expect the policy to be fulfilled if called upon. I was not asking for a full refund - more like what i paid for this month as i pay for the policy monthly and didn't meet a pay worthy standard (in my eyes) plus goodwill. But I have vested interest obviously and £30 seemed a low ball offer - but thats just me.

I think i am more riled up from the poor customer service and the way i have been treated than not actually being rescued. I had excuse bingo with them yesterday. Brexit come up which is laughable as an excuse, high winds come up, contractors refusing work, Sunday and then the expected covid card was pulled.

Out of interest I looked at the t&c of RAC and there is not one mention of any time frame or there responsibility. So basically they can do this repeatedly and technically not breach the contract. 

You have a annual policy that you have chosen to pay monthly. Interest free as well. 

Nothing is ever free. Always just a marketing ploy. 

Jenni_D

If the monthly (x12) and annual prices are the same, then the person paying monthly is not being penalised (charged interest) for doing so - so it is effectively interest free. (Whether the annual payer should be getting a discounted price is a separate question).  

Murphybear

sheramber said:

Maybe the person who told you nothing had been done was the one giving you the wrong information.

As I understand calls are dealt with on a priority basis not first come basis. Maybe there were calls came in with a higher priority than yours. 

A young mum with a baby stranded in an isolated place , or a single female.

Someone stranded on a dangerous road.

sheramber said:

Maybe the person who told you nothing had been done was the one giving you the wrong information.

As I understand calls are dealt with on a priority basis not first come basis. Maybe there were calls came in with a higher priority than yours. 

A young mum with a baby stranded in an isolated place , or a single female.

Someone stranded on a dangerous road.

Fortunately I have rarely had to call the RAC (or the AA).  I think it’s 4 times since 1988.  They have always asked if I am a female on my own as we would have very high priority.