Easy Jet refund 10 January 2022 at 10:56AM in Coronavirus travel help & info 6 replies 115 views

Spacetastic1

My easy jet flight to France went ahead but due to Frances COVID restrictions I was unable to enter. How do I go about getting a refund? There was no way I could change my flight or speak to them. This is the second time this has happened as the first time I had to cancel due to bereavement. How do I actually speak to a human or is it worth even chasing it up? Thanks for any advice.

[Deleted User]

I suspect you don't, as the flight still went ahead.  

Maybe one for your travel insurance, if it covers this scenario.

TheMilkmansDad

you'd need to check the t&c's of the booking to see if there's any Covid related notes. But I doubt there will be any so sounds like an insurance claim - assuming your insurance covers Covid related scenarios (more specifically yours!)

Westin

I would agree with the others. This would be best directed as a travel insurance claim should you have policy cover for such an eventuality. 

soolin

I echo the above advice- although I am surprised Easyjet didn't allow you to just log in and change the dates- I have been changing mine all over the place - in fact I shall miss being able to do that once the current system ends.

onashoestring

Spacetastic1 said:

There was no way I could change my flight or speak to them.

What do you mean by this, can you clarify please ? 

Easyjet offer 3 ways that you can change you flights right up to 2 hours before the flight departure time
•via the Easyjet website ( manage my booking )
•by phone or
at the airport,

Which did you try, when, what went wrong ? 

superbigal

France certainly did not ban you from changing your booking or contacting Easyjet. 
You will be listed as a no show.
To answer your question, you speak to a human by using the telephone.