Easy Jet refund

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My easy jet flight to France went ahead but due to Frances COVID restrictions I was unable to enter. How do I go about getting a refund? There was no way I could change my flight or speak to them. This is the second time this has happened as the first time I had to cancel due to bereavement. How do I actually speak to a human or is it worth even chasing it up? Thanks for any advice.
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Maybe one for your travel insurance, if it covers this scenario.
All views are my own and not the official line of MoneySavingExpert.
•via the Easyjet website ( manage my booking )
•by phone or
at the airport,
Which did you try, when, what went wrong ?
You will be listed as a no show.
To answer your question, you speak to a human by using the telephone.