Santander appalling service
For months now Santander have been getting worse and worse with Customer Service. Now you either wait an hour on the phone (being told how important your call is and that someone will speak to you soon) or you resort to 'Sandi' on the Chat, who appears to be thicker than two short planks. The only way to get off the tramlines of 'boiler-plate' responses is to 'Leave Message' which does eventually produce a response, even if it is equally useless!
I have, in desperation 3 times recently emailed who I think is the ceo to raise a complaint since other attempts have been thwarted by 'contact the ombudsman'. I have tried '[email protected]' and '[email protected]' but silence was the reply.
I have been with the bank for many years but have never witnessed such a degredation in 'customer care' as I see now. Their so-called 'IT department' appears to be a waste of time.
Am I alone here or is anyone else feeling more than slightly peeved?
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