NowTv phone & broadband renewal

cattie

For the 3rd year running Nowtv have kept the cost of my phone, which includes anytime calls & broadband at the same rate. With other companies I've used over the years, there's always been an often hefty price increase when the contract is up for renewal. I haven't got fibre, but I'm quite happy with what I have for the money & it's so refreshing not to be hit with an increase in this instance, with prices seemingly going up all around us.

joineduptech

Hi cattie

Am also with Nowtv broadband. Currently, paying £22.99pm for fibre bb (36 Mbps) and anytime calls, expires 05/02/2022.

Just got my renewal email which is most confusing offers a new contract at £31.00pm but also keep what I have (£22.99pm) from 08/03/2022.

Was your renewal equally baffling?

Farway

joineduptech said:

Hi cattie

Am also with Nowtv broadband. Currently, paying £22.99pm for fibre bb (36 Mbps) and anytime calls, expires 05/02/2022.

Just got my renewal email which is most confusing offers a new contract at £31.00pm but also keep what I have (£22.99pm) from 08/03/2022.

Was your renewal equally baffling?

Mine was, it transpires the keep what you have is the one to take but I can only assume the other expensive bit is to comply with some rule or other. Either way I just carried on with what I had at same price but made sure to check my bank to see the DD remained the samejust in caase, and it did.

mgns

I phoned up NOW after my contract ran out and spoke to their cancellations department. I mentioned that I was looking to move to Vodafone Broadband and I was offered:

- Fab Fibre & Anytime Calls for £19

- Super Fibre & Anytime Calls for £20

I asked if they could do any better and was offered Super Fibre & Anytime Calls for £19.

They said they were unable to offer any deals on TV passes as this was handled by different agents - last year I was offered a free 6 month Entertainment pass on renewing my broadband contract.

However, be careful to double check and confirm what you are offered within your online account.

Twice I have agreed to free Anytime Calls only for it to be left off the contract confirmation e-mail. This has been easy to rectify by calling NOW but be sure on this before you accidently rack up any call charges.

If you upgrade your broadband package, you might also want to check NOW don’t change your landline number by accident as happened in my case (I did get it back though).

Maybe others have got a better deal but I hope this helps.

Micron

All very useful information thank you, I may use it as ammunition against Plusnet as my contract is due for renewal soon.

Would you know if your new NOW contracts includes an CPI + 3.9% (about 9%) increase to their prices in March as Plusnet, BT, EE, Vodaphone and others are doing ?

mgns

Here's a link to the NOW Broadband and Calls contract:

https://www.nowtv.com/terms


From my experience, I can't recall any mid contract or inflation linked price rises, over the years. Although, NOW do reserve the right to change prices.

NOW contracts are for 12 months rather than the 18-24 months from other providers. After 12 months, you will see a big jump as standard prices replace your offer price. NOW will give you at least 30 days’ notice of any changes.

However, NOW usually send a new offer e-mail but you can still haggle further over the phone.

There does tend to be a rise in call charges (connection, per min etc) when other providers do so - this becomes irrelevant if you are on/retain free anytime calls.

Micron

I can’t find any mention on the internet at the moment or in the NOW terms and conditions for a 2022 CPI+ price increase but as you point out there is a general clause which allows for ad hoc price increases.

From another thread it does seem that if pressed Plusnet will give an extra discount on renewal to take account of their 2022 price increase to match the current NOW prices.

Link  Renewing Plusnet Thread

I shall be calling Plusnet in a couple of weeks to see what renewal deal they can offer, if they can’t match NOW prices then I think it’s time for me to switch provider.