Infotainment Subscription

Biggles181

Herzlos said:

Biggles181 said:

born_again said:

Deleted_User said:

born_again said:

Many documents/\websites show the copyright date as 2022 now, despite being online for a long time.

Eg:© 2022 BBC, which has many historic articles.

You did not need to take the subscription out. System still works without it.

The last sentence here is an absurd principle. You can't sell a car with the promise of a particular service being included and then charge extra for that service later. The only question that matters here is whether the company did actually communicate it properly at the outset.

OP said
not as they are now serving me up, an internet document that is copyrighted 2 years after I bought my car

Just pointing out that just because it has a copyright date later does not mean what the OP thinks. 👍

OK that's good to know, however they were not able to produce one before that date even using way back time machine which is where they got the 2020 document with other features they now say I am not entitled to.

If it's not on the way back machine it probably wasn't on there at the time. Can you see the main site at the time and see if you can find mention of it? Or anything about in your paperwork?

I'd expect a free trial for a subscription to be mentioned somewhere as the start/end date would be important.

No Nothing can be found. Even the link they gave me resolved to a 400 error.  Interestingly they didn't start charging me for 17 months, this being 1 month after the official notification and 4 months after the trial ended.  The reason when asked was "because we didn't have a way to charge" what ever that meant.  This was utter rubbish of course as to use the Tesla Charging network you have to have a card registered with them to pay for vehicle charging.  Initially I didn't pay the subscription but my infotainment system became simply horrible when I reverted to standard.  I would call it sub standard certainly for a car of this nature.

I suspect what happened was in the USA this subscription was implemented but for what ever reason the UK didn't pick this up.. When they did 16 months later is when I started getting billed.  Interestingly also one of the documents supplied to me in their defence was priced in $ not £.

So I come back to my original question.  Should subscription options be a prominent T&C?  I notice no on radio adds for things that "Subscription required" is very much announced. Not in the garbled T&C's at the end of an add.