Zog to EDF - are EDF losing the plot?

tim_p

[Deleted User] said:

tim_p said:

brewerdave said:

I'm upset - EDF haven't written to me !!   

Me either!  However Zog have sent me my final bill indicating I’m £54 in credit. Hoping that finds its way to EDF at some point. 

The £54 will never make its way to EDF. You, and I, are now unsecured creditors of a failed business which is in administration. EDF will credit you with the £54 which after a few twists and turns will be recovered in the form of a surcharge on the bill of every domestic energy consumer. Whether or not Ofgem recovers the few pence in the £ that the administrator should pay out to domestic customers is an unknown.

I’m happy just to see it become a credit (which will cover a months bill)
I bet the administrators don’t go short. 

bsms1147

Got the same letter, correct account number, wrong supply address and some text about direct debit dates. EDF told me just to ignore.

HonestJohn

Got this email too for another address. In same county as me as well.

Norman_Castle

brewerdave said:

I'm upset - EDF haven't written to me !!   

They probably have but sent the letter to someone elses address.

acc

EDF have sent a letter to apologise for their prevous letter which leaked customers' personal data:

"You will have received a letter(s) from EDF between 09/12/21 and 06/1/22 informing you of a change to your regular billing dates. However, due to a coding error in our internal system, this letter included incorrect customer details. These incorrect details were limited to one or more of the following data fields only: customer name, customer account number and supply address.

First and foremost, we apologise for any inconvenience this may have caused you and want to reassure you that this error does not place your customer account data at risk.

Additionally, we are now putting in place a comprehensive plan to prevent this from happening again. We’d also like to reassure you that this is not typical of our level of customer service and that we are committed to providing you with the best service possible. Your billing frequency has now been aligned to your payment scheme, this will ensure that you only receive bills when you expect to receive them.

Thank you for your patience."

dogshome

Had an Email yesterday marked URGENT that I should visit my account for IMPORTANT information - tried to log on only to be told the site was down for maintenance

Went on later and found the important information was an apology for the the wrong supply addresses screw-up

So it seems that EDF have "Found the plot" and it only took them just over a month to do it, which does not give me much hope of me getting an actual Bill this side of next Easter