Help please! AA refuses compensation by ignoring fact

Carrot007

co2021 said:

The car was drivable with that flashing warning light.

The fact you could drive it does not mean it should be driven with a stop now and do not drive warning light. Despite what any company or individual or tramp around the car park told you.

co2021

Yes, I agree. However that is not my point here. I am not saying I have no responsible here. However AA's wrong instruction has made things worse giving the fact of "loud noise, burning smell, stalling,  3 error codes to 4 error codes".  AA doesn't not only refuse for take any responsibility but also humiliating me by saying I called them with pre-existing fault!

co2021

If I bring this to court, where to start?
Is it good to go with an independent arbitrator run by the Retail Motor Industry Federation, or better to go to court?

Grey_Critic

 

We might say *Yes the AA are a bunch of !!!!!! so stick it to them* OR *Your own fault* neither of which is of any help.

Might just be worth speaking with a solicitior and getting their take on it.

Personally I doubt you are going to get the AA to pay up without going to court and I am not siding with either party when I express that view.

jimjames

co2021 said:

Yes, I agree. However that is not my point here. I am not saying I have no responsible here. However AA's wrong instruction has made things worse giving the fact of "loud noise, burning smell, stalling,  3 error codes to 4 error codes".  AA doesn't not only refuse for take any responsibility but also humiliating me by saying I called them with pre-existing fault!

Except it sounds like you did call the AA with an existing fault. The car had a problem, you drove home and left the car there. You then called the AA at a later date to fix the car that was at your house with a problem that occurred previously. Is that the correct timeline? The AA aren't a maintenance service, if you had a fault and needed a garage then that's where it needs to go.

ontheroad1970

Lesson for the future is to stop and call the AA at the time you had the stop warning and have them tow you to the dealer then, and see about getting dropped back at home.

Thrugelmir

co2021 said:

I was driving close to my home with a toddler, so decide went back home first.

So "Stop Immediately" was an inconvenience to you?  Not going to aid your cause in court. 

MattMattMattUK

co2021 said:

Yes, I agree. However that is not my point here. I am not saying I have no responsible here. However AA's wrong instruction has made things worse giving the fact of "loud noise, burning smell, stalling,  3 error codes to 4 error codes".  AA doesn't not only refuse for take any responsibility but also humiliating me by saying I called them with pre-existing fault!

co2021 said:

If I bring this to court, where to start?
Is it good to go with an independent arbitrator run by the Retail Motor Industry Federation, or better to go to court?

If you bring this to court you will be throwing money down the drain. You have no way of proving when the damage occurred, the damage that made it uneconomical to repair may have occurred before the first warning light (which is why it came on), during the drive home when you ignored the warning light and "Stop Immediately" message, it might have occurred during the aborted drive to the garage. Also I imagine the AA man may well have given you "advice", but I doubt it is legally binding, nor classed in a way which would make them liable.

Remember in court you would need to prove the balance of probability as to when the damage occurred, as well as ascertain that the AA were liable, I don't think you will be able to prove either of those, let alone both. Go down the arbitration route, firstly it is free, secondly their threshold will be lower than a courts, so if you cannot win there you are very unlikely to win in court.

facade

TadleyBaggie said:

angrycrow said:

Getting a sense of de ja vu about this. Op have you posted this tale before under a different user name. 

I'm 99% sure it has been posted before.

I've seen it before too, but VW are well known for losing the oil pump drive and having precisely this happen, so it was likely someone else (The OP hasn't said what it is, but VW are favourite. Quite a few other makes e.g. MINI burn all the oil in the sump between services, but adding oil would have helped). You would think the AA would know though and not keep advising driving until it actually seizes up.

Probably the damage was terminal when it wouldn't go above 30mph though, before it actually finally gave up.

born_again

co2021 said:

Yes, I agree. However that is not my point here. I am not saying I have no responsible here. However AA's wrong instruction has made things worse giving the fact of "loud noise, burning smell, stalling,  3 error codes to 4 error codes".  AA doesn't not only refuse for take any responsibility but also humiliating me by saying I called them with pre-existing fault!

From OP.
my car showed `low engine oil` pressure on dash board when I was driving, I filled some engine oil but didn't help. The car was having difficulty to accelerate and could only travel at 30 MPH at most. It also showed "stop immediately" . I drove home and called the AA telling them what happened.

So you drove home & then called them = Pre existing fault. Had you called them from the roadside. That make it a new fault..

And what is all this day 1, day 11, day 14?