Huge panic, Amazon order shows as delivered - handed to resident but not arrived

TELLIT01

Many seem to be missing the point, deliberately or otherwise, that the delivery driver claimed it had been 'handed to resident' when it had not been.  If it had been handed to a neighbour the delivery driver should have put a card through the door of the correct delivery address.  I very much doubt the delivery address was "the front garden".

Sandtree

TELLIT01 said:

Many seem to be missing the point, deliberately or otherwise, that the delivery driver claimed it had been 'handed to resident' when it had not been.  If it had been handed to a neighbour the delivery driver should have put a card through the door of the correct delivery address.  I very much doubt the delivery address was "the front garden".

As already commented, ours almost always get noted as "handed to receptionist" even though we dont even have a reception let alone a receptionist. If its intentional to mislead, laziness as most the developments in our area do have them, consistently accidently hitting the wrong option? We could all speculate but its a little moot and I'd argue the general principle should always be that if you're told somethings delivered that the "where" bit should be a helpful guide of where to check first but not the only option checked.

On the topic of carding... since covid our delivery drivers havent been leaving cards, in most cases you get an email but that depends somewhat on systems and if the retailer has passed your email across or their system monitors the courier's to email you themselves.  

We are lucky as there is no bin store, back garden etc and so anything bigger than an A5 envelope it has to be with a neighbour and most seem to know our neighbour immediately to our right always WFH even prepandemic so their hallway always looks like a courier depot with everything they've taken in.

Ergates

Sandtree said:

dekaspace1 said:

When I say their garden its a block of flats and I am on the ground floor and flats on the ground floor have their own front private garden the put courier in middle of garden with a somewhat busy road and a school nearby and a lot of undesirables.

So it was in plain view, you were missing a parcel and didnt think to check what that box in the middle of the lawn was? Even if its just as a good neighbour to stop someone else's parcel being taken by these undesirables?

We live on a busy road with a front garden of just a few feet before the pavement and not far from a bus stop. Delivery companies do fairly often just leave parcels propped up against the front door but thankfully to date none have ever gone missing. It does however amuse me when they put a large box on the doorstep and then place the doormat on top... as if that somehow hides a 50cm high box.

Just because it wasn't hidden doesn't mean the OP saw it.  If I'd had a delivery not turn up despite being told it was delivered, I doubt by first action would be go looking in my neighbors' gardens.

user1977

Ergates said:

Sandtree said:

dekaspace1 said:

When I say their garden its a block of flats and I am on the ground floor and flats on the ground floor have their own front private garden the put courier in middle of garden with a somewhat busy road and a school nearby and a lot of undesirables.

So it was in plain view, you were missing a parcel and didnt think to check what that box in the middle of the lawn was? Even if its just as a good neighbour to stop someone else's parcel being taken by these undesirables?

We live on a busy road with a front garden of just a few feet before the pavement and not far from a bus stop. Delivery companies do fairly often just leave parcels propped up against the front door but thankfully to date none have ever gone missing. It does however amuse me when they put a large box on the doorstep and then place the doormat on top... as if that somehow hides a 50cm high box.

Just because it wasn't hidden doesn't mean the OP saw it.  If I'd had a delivery not turn up despite being told it was delivered, I doubt by first action would be go looking in my neighbors' gardens.

And if you've been told it was handed to a human, why assume it's been chucked into a garden?

dekaspace1

Aylesbury_Duck said:

dekaspace1 said:

When I say their garden its a block of flats and I am on the ground floor and flats on the ground floor have their own front private garden the put courier in middle of garden with a somewhat busy road and a school nearby and a lot of undesirables.

Perhaps the schoolchildren and "undesirables" aren't as dishonest as you think they are, given that your parcel sat in the middle of the garden in public view for up to seven hours.

Unfortunately, delivery companies aren't hanging about these days, so if you want your parcels to be physically handed to you, you need to choose a retailer and courier company and service that does that.

I was in the property, they didn't even attempt to deliver to my door or ring the buzzer I am fine with them leaving at door if they rang buzzer.

And it wasn't sat in for up to seven hours, neighbour saw it being dumped and took it in for safety straight away it was that they had to go out shortly after (and they know normally I work in an office so didn't knock on my door)

Sandtree said:

dekaspace1 said:

When I say their garden its a block of flats and I am on the ground floor and flats on the ground floor have their own front private garden the put courier in middle of garden with a somewhat busy road and a school nearby and a lot of undesirables.

So it was in plain view, you were missing a parcel and didnt think to check what that box in the middle of the lawn was? Even if its just as a good neighbour to stop someone else's parcel being taken by these undesirables?

We live on a busy road with a front garden of just a few feet before the pavement and not far from a bus stop. Delivery companies do fairly often just leave parcels propped up against the front door but thankfully to date none have ever gone missing. It does however amuse me when they put a large box on the doorstep and then place the doormat on top... as if that somehow hides a 50cm high box.

It was in neighbours garden, not mine not in clear view of my window, I would have to go into my garden and look at neighbours garden, it would of been visible then if it hadn't already been taken in for safety.

If I saw a box in the lawn my first thought would be it was mine and dumped there!  In fact first things I thought were maybe they put it in my garden and someones taken it.

Aylesbury_Duck

dekaspace1 said:

Aylesbury_Duck said:

dekaspace1 said:

When I say their garden its a block of flats and I am on the ground floor and flats on the ground floor have their own front private garden the put courier in middle of garden with a somewhat busy road and a school nearby and a lot of undesirables.

Perhaps the schoolchildren and "undesirables" aren't as dishonest as you think they are, given that your parcel sat in the middle of the garden in public view for up to seven hours.

Unfortunately, delivery companies aren't hanging about these days, so if you want your parcels to be physically handed to you, you need to choose a retailer and courier company and service that does that.

I was in the property, they didn't even attempt to deliver to my door or ring the buzzer I am fine with them leaving at door if they rang buzzer.

And it wasn't sat in for up to seven hours, neighbour saw it being dumped and took it in for safety straight away it was that they had to go out shortly after (and they know normally I work in an office so didn't knock on my door)

Sandtree said:

dekaspace1 said:

When I say their garden its a block of flats and I am on the ground floor and flats on the ground floor have their own front private garden the put courier in middle of garden with a somewhat busy road and a school nearby and a lot of undesirables.

So it was in plain view, you were missing a parcel and didnt think to check what that box in the middle of the lawn was? Even if its just as a good neighbour to stop someone else's parcel being taken by these undesirables?

We live on a busy road with a front garden of just a few feet before the pavement and not far from a bus stop. Delivery companies do fairly often just leave parcels propped up against the front door but thankfully to date none have ever gone missing. It does however amuse me when they put a large box on the doorstep and then place the doormat on top... as if that somehow hides a 50cm high box.

It was in neighbours garden, not mine not in clear view of my window, I would have to go into my garden and look at neighbours garden, it would of been visible then if it hadn't already been taken in for safety.

If I saw a box in the lawn my first thought would be it was mine and dumped there!  In fact first things I thought were maybe they put it in my garden and someones taken it.

Sounds like a huge panic and a lot of fuss about nothing, then.  You got the parcel, even if it took a slightly less than perfect route to you, but these methods have become the norm for many retailers/couriers in the pandemic.  If you don't like it, don't shop online, or pay for a specific, signed-for courier service so you don't have concerns like this in future.

dekaspace1

Aylesbury_Duck said:

dekaspace1 said:

Aylesbury_Duck said:

dekaspace1 said:

When I say their garden its a block of flats and I am on the ground floor and flats on the ground floor have their own front private garden the put courier in middle of garden with a somewhat busy road and a school nearby and a lot of undesirables.

Perhaps the schoolchildren and "undesirables" aren't as dishonest as you think they are, given that your parcel sat in the middle of the garden in public view for up to seven hours.

Unfortunately, delivery companies aren't hanging about these days, so if you want your parcels to be physically handed to you, you need to choose a retailer and courier company and service that does that.

I was in the property, they didn't even attempt to deliver to my door or ring the buzzer I am fine with them leaving at door if they rang buzzer.

And it wasn't sat in for up to seven hours, neighbour saw it being dumped and took it in for safety straight away it was that they had to go out shortly after (and they know normally I work in an office so didn't knock on my door)

Sandtree said:

dekaspace1 said:

When I say their garden its a block of flats and I am on the ground floor and flats on the ground floor have their own front private garden the put courier in middle of garden with a somewhat busy road and a school nearby and a lot of undesirables.

So it was in plain view, you were missing a parcel and didnt think to check what that box in the middle of the lawn was? Even if its just as a good neighbour to stop someone else's parcel being taken by these undesirables?

We live on a busy road with a front garden of just a few feet before the pavement and not far from a bus stop. Delivery companies do fairly often just leave parcels propped up against the front door but thankfully to date none have ever gone missing. It does however amuse me when they put a large box on the doorstep and then place the doormat on top... as if that somehow hides a 50cm high box.

It was in neighbours garden, not mine not in clear view of my window, I would have to go into my garden and look at neighbours garden, it would of been visible then if it hadn't already been taken in for safety.

If I saw a box in the lawn my first thought would be it was mine and dumped there!  In fact first things I thought were maybe they put it in my garden and someones taken it.

Sounds like a huge panic and a lot of fuss about nothing, then.  You got the parcel, even if it took a slightly less than perfect route to you, but these methods have become the norm for many retailers/couriers in the pandemic.  If you don't like it, don't shop online, or pay for a specific, signed-for courier service so you don't have concerns like this in future.

How was I meant to know my neighbour had it?  If they were out it would of been a whole different story And being in a highly visible area anyone could of stolen it and Amazon gave no other delivery option.

Though I and neighbour have a garden its in plain view of passers by, people can see into my window and me and I have had strange things stolen in past like garden chairs even a garden bench, the fence is so low people can just about walk over it and as its social housing can't put own in.

Aylesbury_Duck

dekaspace1 said:

Aylesbury_Duck said:

dekaspace1 said:

Aylesbury_Duck said:

dekaspace1 said:

When I say their garden its a block of flats and I am on the ground floor and flats on the ground floor have their own front private garden the put courier in middle of garden with a somewhat busy road and a school nearby and a lot of undesirables.

Perhaps the schoolchildren and "undesirables" aren't as dishonest as you think they are, given that your parcel sat in the middle of the garden in public view for up to seven hours.

Unfortunately, delivery companies aren't hanging about these days, so if you want your parcels to be physically handed to you, you need to choose a retailer and courier company and service that does that.

I was in the property, they didn't even attempt to deliver to my door or ring the buzzer I am fine with them leaving at door if they rang buzzer.

And it wasn't sat in for up to seven hours, neighbour saw it being dumped and took it in for safety straight away it was that they had to go out shortly after (and they know normally I work in an office so didn't knock on my door)

Sandtree said:

dekaspace1 said:

When I say their garden its a block of flats and I am on the ground floor and flats on the ground floor have their own front private garden the put courier in middle of garden with a somewhat busy road and a school nearby and a lot of undesirables.

So it was in plain view, you were missing a parcel and didnt think to check what that box in the middle of the lawn was? Even if its just as a good neighbour to stop someone else's parcel being taken by these undesirables?

We live on a busy road with a front garden of just a few feet before the pavement and not far from a bus stop. Delivery companies do fairly often just leave parcels propped up against the front door but thankfully to date none have ever gone missing. It does however amuse me when they put a large box on the doorstep and then place the doormat on top... as if that somehow hides a 50cm high box.

It was in neighbours garden, not mine not in clear view of my window, I would have to go into my garden and look at neighbours garden, it would of been visible then if it hadn't already been taken in for safety.

If I saw a box in the lawn my first thought would be it was mine and dumped there!  In fact first things I thought were maybe they put it in my garden and someones taken it.

Sounds like a huge panic and a lot of fuss about nothing, then.  You got the parcel, even if it took a slightly less than perfect route to you, but these methods have become the norm for many retailers/couriers in the pandemic.  If you don't like it, don't shop online, or pay for a specific, signed-for courier service so you don't have concerns like this in future.

How was I meant to know my neighbour had it?  If they were out it would of been a whole different story And being in a highly visible area anyone could of stolen it and Amazon gave no other delivery option.

Though I and neighbour have a garden its in plain view of passers by, people can see into my window and me and I have had strange things stolen in past like garden chairs even a garden bench, the fence is so low people can just about walk over it and as its social housing can't put own in.

It sounds like online ordering is not a practical option for you, then.  Unless you use retailers that use specifically signed-for courier services.

dekaspace1

Aylesbury_Duck said:

dekaspace1 said:

Aylesbury_Duck said:

dekaspace1 said:

Aylesbury_Duck said:

dekaspace1 said:

When I say their garden its a block of flats and I am on the ground floor and flats on the ground floor have their own front private garden the put courier in middle of garden with a somewhat busy road and a school nearby and a lot of undesirables.

Perhaps the schoolchildren and "undesirables" aren't as dishonest as you think they are, given that your parcel sat in the middle of the garden in public view for up to seven hours.

Unfortunately, delivery companies aren't hanging about these days, so if you want your parcels to be physically handed to you, you need to choose a retailer and courier company and service that does that.

I was in the property, they didn't even attempt to deliver to my door or ring the buzzer I am fine with them leaving at door if they rang buzzer.

And it wasn't sat in for up to seven hours, neighbour saw it being dumped and took it in for safety straight away it was that they had to go out shortly after (and they know normally I work in an office so didn't knock on my door)

Sandtree said:

dekaspace1 said:

When I say their garden its a block of flats and I am on the ground floor and flats on the ground floor have their own front private garden the put courier in middle of garden with a somewhat busy road and a school nearby and a lot of undesirables.

So it was in plain view, you were missing a parcel and didnt think to check what that box in the middle of the lawn was? Even if its just as a good neighbour to stop someone else's parcel being taken by these undesirables?

We live on a busy road with a front garden of just a few feet before the pavement and not far from a bus stop. Delivery companies do fairly often just leave parcels propped up against the front door but thankfully to date none have ever gone missing. It does however amuse me when they put a large box on the doorstep and then place the doormat on top... as if that somehow hides a 50cm high box.

It was in neighbours garden, not mine not in clear view of my window, I would have to go into my garden and look at neighbours garden, it would of been visible then if it hadn't already been taken in for safety.

If I saw a box in the lawn my first thought would be it was mine and dumped there!  In fact first things I thought were maybe they put it in my garden and someones taken it.

Sounds like a huge panic and a lot of fuss about nothing, then.  You got the parcel, even if it took a slightly less than perfect route to you, but these methods have become the norm for many retailers/couriers in the pandemic.  If you don't like it, don't shop online, or pay for a specific, signed-for courier service so you don't have concerns like this in future.

How was I meant to know my neighbour had it?  If they were out it would of been a whole different story And being in a highly visible area anyone could of stolen it and Amazon gave no other delivery option.

Though I and neighbour have a garden its in plain view of passers by, people can see into my window and me and I have had strange things stolen in past like garden chairs even a garden bench, the fence is so low people can just about walk over it and as its social housing can't put own in.

It sounds like online ordering is not a practical option for you, then.  Unless you use retailers that use specifically signed-for courier services.

It's not for everyone as issues occur, but its how they are dealt with that comes into play.

The point was how it was handled, luckily the outcome was I got my item as a neighbour noticed the items and took them in for safety.