16,000 Nectar points stolen this morning

Jenni_D

theonlywayisup said:

A side note.  I use Award Wallet to monitor all my loyalty points.  It alerted me to a theft of Tesco vouchers about 4 years ago and because of the alert I had the vouchers cancelled.  

This one?

https://play.google.com/store/apps/details?id=com.itlogy.awardwallet

theonlywayisup

Jenni_D said:

theonlywayisup said:

A side note.  I use Award Wallet to monitor all my loyalty points.  It alerted me to a theft of Tesco vouchers about 4 years ago and because of the alert I had the vouchers cancelled.  

This one?

https://play.google.com/store/apps/details?id=com.itlogy.awardwallet

https://awardwallet.com/register There is a free version which I think updates you weekly but I pay (grandfathered from an old offer when they started introducing payment plans). 
 
https://www.headforpoints.com/2021/12/27/awardwallet-review-2/ an (up-to-date) article which got me on to it in the first place - the author also had points stolen. 

libra10

If you download the Nectar app you can easily check the balance in your account.

It's simple to do and easy to use.

OP, Hope you get your points back soon.

MattMattMattUK

pinkshoes said:

Did you have a secure password for the account? 

Have you contacted the Brentwood Argos store to request CCTV from the time of purchase? Did you contact the police on 101 regarding the theft?

I have no idea how much 16000 points equates to.

Brentwood Argos will not give a private individual the CCTV footage, it will need to be requested by the police, if they bother to investigate, which is doubtful. 

What is odd is whenever I redeem nectar points in Argos I am first required to enter my card number, but then to complete the transaction Nectar either email or text me a verification code to allow me to complete the transaction. Is there one of these in your email, or have you received any texts from Nectar recently? 

Jenni_D

I have to enter a verification code sent by text when I want to login to my Nectar account, but I don't recall needing to do anything like that when redeeming points - merely present the card / show the card in the Nectar app.

Sandtree

TELLIT01 said:

There have been many similar stories.  Do a search on "nectar points stolen".  Unfortunately Nectar haven't been good at even acknowledging that it can happen.  Even when the points have been used hundreds of miles from the person's address, Nectar generally blame the customer and say they must have given the card to somebody else to use.

Had someone once allege that this had happened to their clubcard points back in my call centre days... a quick look on the system and could tell them the points had been redeemed by their secondary cardholder (I'd assume husband) for flowers on 13 Feb from XXX petrol station... long silence... under the breath comment of "but he said he was working at YYYY that week"... phone slams down but didnt cut off... in the background screamed "Have you been seeing that *%$&# #^*^~ again you #*#&&**"

Cant say for Nectar but for Tesco Clubcard the majority of cases of "stolen points" turned out to be people forgetting or family members etc using the points. Infact I cannot remember a single call back from anyone who'd asked their partner about the flowers for their mistress and said that actually it wasnt him... did have one case of a stolen car where the thief had filled up and gotten clubcard points on the fuel and left the receipt in the car.

In the first instance let them investigate... presumably you havent bought online and only just had it delivered or still awaiting delivery or such? That may not charge until dispatch and could show up as a non-local location

Former_MSE_James_F

debsy42 said:

We received an email this morning to say our Nectar points balance has been adjusted by 16,000 points as they were used today at the Argos in Brentwood. Thing is my hubby and I have Covid and haven't been outside since before Christmas as we are isolating never mind going on a jolly to Brentwood.

I telephoned the Nectar people who said they would raise a complaint and pass through to another department to look into for us. They have deactivated our old account and set up a new one but I don''t feel hopeful we will see these points again. I'm maybe a bit Covid foggy but I don't know how someone has managed to access our points and spend them virtually wiping out the account. Has this happened to anyone else, did you get your points back? Thanks for any help.

This could make an interesting story for us. I'm happy to get in touch with Sainsbury's (owners of Nectar) on your behalf and help get to the bottom of this - if you'd be willing to discuss this further pop me an email with further details to James.Flanders@moneysavingexpert.com

MollyR

Whereas my experience was diametrically opposite - when I noticed that my points had been stolen, I rang up Nectar and there was no hesitation on their part (and, particularly, no surprise) - the customer service chap immediately agreed to restore my points, told me not to use the compromised card number, and arranged for a new one to be sent to me.  (See #Comment_78870329 in this topic.)  Nectar were clearly aware that there is a lot of this sort of thing going on;  and since I have never used my card in a bricks-and-mortar shop, and still have it right here, it is obvious that this is ongoing and multiple fraud, and there are only three possible suspects:  British Airways (when I transferred my Executive Club points to Nectar points); Sainsburys (when I placed online orders) and Nectar themselves.  I know which one I think is the most probable culprit.

debsy42

MSE_James_F said:

debsy42 said:

We received an email this morning to say our Nectar points balance has been adjusted by 16,000 points as they were used today at the Argos in Brentwood. Thing is my hubby and I have Covid and haven't been outside since before Christmas as we are isolating never mind going on a jolly to Brentwood.

I telephoned the Nectar people who said they would raise a complaint and pass through to another department to look into for us. They have deactivated our old account and set up a new one but I don''t feel hopeful we will see these points again. I'm maybe a bit Covid foggy but I don't know how someone has managed to access our points and spend them virtually wiping out the account. Has this happened to anyone else, did you get your points back? Thanks for any help.

This could make an interesting story for us. I'm happy to get in touch with Sainsbury's (owners of Nectar) on your behalf and help get to the bottom of this - if you'd be willing to discuss this further pop me an email with further details to James.Flanders@moneysavingexpert.com

Thanks James, I have emailed my details over to you and any help would be much appreciated. Sounds like there are numerous other people who have been affected so be interesting to hear what Sainsburys/Nectar can tell us about these incidents.

Morglin

There seems to be an ongoing saga with stolen Nectar points:

https://www.thisismoney.co.uk/money/experts/article-9679407/TONY-HETHERINGTON-Nectar-track-points.html