M & S hampers enjoyment of Christmas!
For Christmas I made an on-line purchase of two food items from Marks and Spencer (a) The Pembridge food Hamper (b) Cheesemonger Hamper. The size of the ham in the food hamper was very disappointing and bore no resemblance to the photo advertisement. With the cheese hamper whoever had packed it didso with such force (s)he smashed the base of the chutney bottle on the neck of a wine bottle. The chutney was smeared around the hamper, damaging all the contents. Whoever packed the items must have been aware. To despatch it in such a state was dangerous and irresponsible. When I came to drink the wine, removing the damaged screw-on cap it became clear that the neck had been chipped and there were shards of glass in the bottle. The idea of ordering hampers was to save the risk of going out to the shops with a resurgence of COVID as I am vulnerable due to ill-health (leukaemia).M&S refused to publish my negative, though factually accurate review. They refunded £75 but I do not believe this adequately reflects the loss, the inconvenience or the menace to health that was engendered. I would not order any food products from M&S again.
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