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Google Customer Service (Replacement Phone)
andrewash316_2
Posts: 53 Forumite
in Techie Stuff
Hello you lovely people!
I was hoping to pick some minds about the customer services with Google and Google pixel phones
Long story short my pixel 4xl stopped taking a charge and Google kindly replaced the phone with a reconditioned phone as this was a known common fault with the phone. Sent that back and had the replacement before the week was out( brilliant) but after 6 weeks later it developed new fault (faulty battery and not communicating with the phones cpu) and they have asked me to send it back for another replacement or a free upgrade..that was 3 weeks ago
I keep getting emails saying my ‘concerns’ have not been addressed and sorry it taking so long….
I have proof and they have acknowledged they have received the faulty phone.
I have proof and they have acknowledged they have received the faulty phone.
Has any one else been experiencing this, I get little to no explanation on what the delay is..
Has any one successfully applied a bit of presumably to them?
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