Santander Christmas Eve Double Payments

Sea_Shell

VanessaJones123 said:

Deleted_User said:

VanessaJones123 said:

They now want to recover the money from the individuals, can they do this?

Yes. The fact the money was received on Christmas Eve doesn't make it a gift. Normal rules still apply.

I think what I am trying to understand is how they can do this.  If I pay money into the wrong persons bank account, I have to get them to return it.  The other question is how can they do this if the money is already spent as we pay a lot of people who are paid weekly and whilst all have been informed what if they have spent the money already as they live hand to mouth??

If you've alerted the recipients of the error, then if they have still made the decision to spend it, then that's going to be between them and their bank once the duplicate transactions are reversed.  

Errors happen, and just spending the extra money, just because it's magically appeared, is asking for trouble.   However, if they were in overdraft, then they would have had no choice as it would have been instantly used to pay that off, rather than be spent.

Penguin_

Looks like it was £130m paid out in error in total, paid into 75000 accounts from around 2000 businesses.

molerat

https://www.bbc.co.uk/news/business-59826345

Sea_Shell

Wow!! 

That's a seriously big error! 😲

Grumpy_chap

What are the actual rules on this?

I agree that the money should be returned to Santander.

It is no different to Apple shipping 130 million iPhones by mistake - they would be returnable under unsolicited goods rules.

However, if an individual made an error inputting the incorrect recipient details, banks say that is just tough luck and all they can do is request the money is returned, but nothing they can do if it is not volunteered.

There should be a consistent approach between customer data entry error and bank data entry error.

Daliah

Grumpy_chap said:

What are the actual rules on this?

I agree that the money should be returned to Santander.

It is no different to Apple shipping 130 million iPhones by mistake - they would be returnable under unsolicited goods rules.

However, if an individual made an error inputting the incorrect recipient details, banks say that is just tough luck and all they can do is request the money is returned, but nothing they can do if it is not volunteered.

There should be a consistent approach between customer data entry error and bank data entry error.

see the T&Cs I posted earlier in this thread

Grumpy_chap

Daliah said:

Grumpy_chap said:

What are the actual rules on this?

I agree that the money should be returned to Santander.

It is no different to Apple shipping 130 million iPhones by mistake - they would be returnable under unsolicited goods rules.

However, if an individual made an error inputting the incorrect recipient details, banks say that is just tough luck and all they can do is request the money is returned, but nothing they can do if it is not volunteered.

There should be a consistent approach between customer data entry error and bank data entry error.

see the T&Cs I posted earlier in this thread

But that only applies to Santander account holders.

Many of the recipients of these payments will be at other banks.

Daliah

Grumpy_chap said:

Daliah said:

Grumpy_chap said:

What are the actual rules on this?

I agree that the money should be returned to Santander.

It is no different to Apple shipping 130 million iPhones by mistake - they would be returnable under unsolicited goods rules.

However, if an individual made an error inputting the incorrect recipient details, banks say that is just tough luck and all they can do is request the money is returned, but nothing they can do if it is not volunteered.

There should be a consistent approach between customer data entry error and bank data entry error.

see the T&Cs I posted earlier in this thread

But that only applies to Santander account holders.

Many of the recipients of these payments will be at other banks.

I might be wrong, I had understood that this thread is about Santander having made double payments to Santander accounts. 

littlemissbossy

My employer has received a duplicate payment from a customer, I’d just assumed it was the customers error, I’ll wait for some contact and then refund it, mistakes happen. 

MikeWhite

Daliah said:

Grumpy_chap said:

Daliah said:

Grumpy_chap said:

What are the actual rules on this?

I agree that the money should be returned to Santander.

It is no different to Apple shipping 130 million iPhones by mistake - they would be returnable under unsolicited goods rules.

However, if an individual made an error inputting the incorrect recipient details, banks say that is just tough luck and all they can do is request the money is returned, but nothing they can do if it is not volunteered.

There should be a consistent approach between customer data entry error and bank data entry error.

see the T&Cs I posted earlier in this thread

But that only applies to Santander account holders.

Many of the recipients of these payments will be at other banks.

I might be wrong, I had understood that this thread is about Santander having made double payments to Santander accounts. 

According to BBC it's from Santander but to various insitutions, not just Santander.