Gaming PC return

JohnSnow1995

UPDATE: Thanks for the reply everyone. After speaking to them a second time I left out my displeasure with the system and instead focused on it being "unwanted". They agreed to prpcess the return without mentioning the 30% fee. But I have to return it at my own cost. It weighs a ton so will no doubt be expensive. But even if I have to pay £50 (it should be a lot less than that), that's better than being £1,800 down. 

Thanks everyone. I found your replies helpful. 

m-holland

JohnSnow1995 said:

UPDATE: Thanks for the reply everyone. After speaking to them a second time I left out my displeasure with the system and instead focused on it being "unwanted". They agreed to prpcess the return without mentioning the 30% fee. But I have to return it at my own cost. It weighs a ton so will no doubt be expensive. But even if I have to pay £50 (it should be a lot less than that), that's better than being £1,800 down. 

Thanks everyone. I found your replies helpful. 

If your returning it yourself make sure to take out the appropriate insurance and make sure the courier will cover it.

JohnSnow1995

m-holland said:

JohnSnow1995 said:

UPDATE: Thanks for the reply everyone. After speaking to them a second time I left out my displeasure with the system and instead focused on it being "unwanted". They agreed to prpcess the return without mentioning the 30% fee. But I have to return it at my own cost. It weighs a ton so will no doubt be expensive. But even if I have to pay £50 (it should be a lot less than that), that's better than being £1,800 down. 

Thanks everyone. I found your replies helpful. 

If your returning it yourself make sure to take out the appropriate insurance and make sure the courier will cover it.

I just checked. 

Weight: 30kg

Value: £1,800

Without cover: £16

With cover: £110

I want to cry. 

pinkshoes

JohnSnow1995 said:

I just checked. 

Weight: 30kg

Value: £1,800

Without cover: £16

With cover: £110

I want to cry. 

It's really important to send it with a courier that DOES carry PCs (lots will have small print saying they do not take them!) and it MUST be insured. 

As already advised, what is it that is not meeting your expectations/requirements?

You mentioned about the motherboard you wanted not being available so you had to choose one of the other two. Is this the issue?

It will probably much easier to speak to them and get it working as you want it. At £110 return postage you could get quite an upgrade part for that!!

Or have you just changed your mind?

soolin

JohnSnow1995 said:

UPDATE: Thanks for the reply everyone. After speaking to them a second time I left out my displeasure with the system and instead focused on it being "unwanted". They agreed to prpcess the return without mentioning the 30% fee. But I have to return it at my own cost. It weighs a ton so will no doubt be expensive. But even if I have to pay £50 (it should be a lot less than that), that's better than being £1,800 down. 

Thanks everyone. I found your replies helpful. 

Have they definitely confirmed they will not charge a fee for usage as that is unusual and very generous of them? I’m also not sure what the difference is between your original change of mind return and the now ‘unwanted’ return, you did tell them it was used in your most recent call didn’t you? 

As above though, whatever courier you use make sure you read and then re read the t and cs , many couriers will not carry a PC and even if they do they often exclude damage in their insurance and just insure against loss. 

JJ_Egan

£110    and how much would it cost for the mobo you want ??

want_to_save

I would recommend sending back via DPD as they are my courier of choice when sending the likes of PCs back

bris

Motherboard doesn't make a big difference, CPU, GPU and memory does.

Giving the 3070 costs between 900 and1k that took a big cunk of the build cost.

it's a good card so not sure why you think the performance was bad, 

To get better than that you can expect to pay 1500 to 2k just for the better card.

Bradden

I would agree with @bris the GPU should be able to handle gaming. It may be worth looking into the setup.. you may have some driver issues or some even a bad paste job.. I've no idea on your tech knowledge though so you may have already tried these. 

 

visidigi

What exactly is wrong? The bits should be fine - FH5....are you comparing it to an XBOX x or something?