Lovely welcome to EDF as my new supplier

Flight3287462

Doc_N said:

Flight3287462 said:

Astria said:

When I was forcibly moved over from GE to EDF, I was immediately told I was £96 in debt because there computer system automatically puts you in debt as soon as you become a customer - they said they expect that payment before they supply any energy if you are switching to them. Any credit from the previous supplier will be added to your account in due course.

As I setup the DD they immediately took the funds as soon as the DD was setup to put my account in credit, which was then wiped out when they found out that my GE account was actually £150 in debit.

What did you think would happen?  Of course they are going to subtract your debt from any credit you have made.

I don’t see that anybody suggested otherwise……

Have you read the post I quoted?

Doc_N

Flight3287462 said:

Doc_N said:

Flight3287462 said:

Astria said:

When I was forcibly moved over from GE to EDF, I was immediately told I was £96 in debt because there computer system automatically puts you in debt as soon as you become a customer - they said they expect that payment before they supply any energy if you are switching to them. Any credit from the previous supplier will be added to your account in due course.

As I setup the DD they immediately took the funds as soon as the DD was setup to put my account in credit, which was then wiped out when they found out that my GE account was actually £150 in debit.

What did you think would happen?  Of course they are going to subtract your debt from any credit you have made.

I don’t see that anybody suggested otherwise……

Have you read the post I quoted?

Naturally - it was a simple statement of fact.  I didn't read anything more into it.

Thrugelmir

wirdy said:

Anyone else had this experience?

I'm a former Utility Point customer & was transferred to EDF.

All emails,messages & advice was to sit tight & await further information.

Final account statement from utility point/EDF was generated and sent to me on 18 Dec 21. Confirmed I am £158.54 in credit.

No problem, I thought, that'll keep EDF happy for a bit & I'll set up a new direct debit with them in the new year.

25 December 21, Christmas day, EDF send me their 1st-ever text message & email threatening LEGAL ACTION unless I immediately pay their £41.56 bill.

What a lovely welcome from my new supplier.

Is this their way of getting rid of the Utility Point customers that were forced upon them by OFGEM?

If so, it's worked; I'll be switching as soon as that credit balance appears on my EDF account!

Easy to look at your own accounts and simply say transfer the balance from X to Y. Unfortunately the process that lies behind is considerably more complex and laborious given the sheer volume of accounts involved. Which unfortunately results in a time lag.  Might as well pay the £41 and reduce your stress levels. Greater problems exist in this world to get het up about. People are starving and without drinking water. A short period of delay seems to be the angst of many first world problems. 

Curiousgirl1

wirdy said:

Thanks for all the replies.

Yes, EDF did have my mobile number & it wasn't phishing.

Yes, the bill issued is for the amount stated.

If I did contact them I know for certain they will try to say its just the computer system generating it.

Sorry, no excuse, computers only do what a human has programmed them to do (at present, we're not quite into full autonomous AI).

I'm still at a loss to explain how ANY company would consider it appropriate to issue threatening & bullying messages to me for the 1st-ever bill following a process of transferring under very different circumstances to normal energy-provider transfers.

EDF is getting binned as soon as I possibly can.

When was the bill produced. Usually you get 14 days to pay a bill, if not paid by the given date, follow up will start. Don’t see why this would be any different for a first bill or a 21st bill. You haven’t paid it so you’ve been sent a reminder. 

It will all be an automatic process to happen so many days after the bill has been produced. Just because you’re going through the SoLR process doesn’t really change anything. 

As you don’t have a direct debit set up with EDF I’m assuming you cancelled your one with UP, if you hadn’t it would have transferred over, but because you did, how do EDF know you would have credit to transfer over? Could be you paid cash cheque with UP so there would be no credit, just a debt. 

casjen

Thrugelmir said:

wirdy said:

Anyone else had this experience?

I'm a former Utility Point customer & was transferred to EDF.

All emails,messages & advice was to sit tight & await further information.

Final account statement from utility point/EDF was generated and sent to me on 18 Dec 21. Confirmed I am £158.54 in credit.

No problem, I thought, that'll keep EDF happy for a bit & I'll set up a new direct debit with them in the new year.

25 December 21, Christmas day, EDF send me their 1st-ever text message & email threatening LEGAL ACTION unless I immediately pay their £41.56 bill.

What a lovely welcome from my new supplier.

Is this their way of getting rid of the Utility Point customers that were forced upon them by OFGEM?

If so, it's worked; I'll be switching as soon as that credit balance appears on my EDF account!

Easy to look at your own accounts and simply say transfer the balance from X to Y. Unfortunately the process that lies behind is considerably more complex and laborious given the sheer volume of accounts involved. Which unfortunately results in a time lag.  Might as well pay the £41 and reduce your stress levels. Greater problems exist in this world to get het up about. People are starving and without drinking water. A short period of delay seems to be the angst of many first world problems. 

Why do people put rubbish like this in replies in forums about a completely different subject. Its a thread about a persons energy supplies and therefore any query big or small is important to the person who asked it. If you want to make sanctimonious points about world problems then go to the world problems thread.