Unlocking ex-pay monthly O2 phone - help needed!
Few years ago I bought a second hand pay monthly phone locked to O2 (owner upgraded to a better phone). Now I need it unlocking so I can use it with my current sim (can't change providers, still in contract).
I tried to contact O2 via live chat, spent forever talking to them but the said they can't unlock it unless the original owner contacts them and asks them to unlock it. I explained I don't know the person's name and have no way to contact them. They said the person is still with O2 but they refused to give me their details (understandable) but they also refused to contact them to ask for permission to unlock the old phone... Is there a way to get this phone unlocked since O2 are refusing to do it?
I really need this phone unlocking as my current phone broke and I can't afford to buy a new one (plus, it's a bit of a waste to buy a new phone when I have one already - it just needs unlocking). Apparently I need to ask the original owner to contact them and if I can't get in touch with the owner (because I don't know who they are), I can't get the phone unlocked. I mean, how ridiculous is that? It's like buying a second hand car and needing the original owner's permission to put different brand tyres on it...
On a side note - how stupid is it that all new phones (even the really expensive ones) are sold unlocked yet unlocking an older phone (that is only worth about £50) seems like an impossible task???
I tried to contact O2 via live chat, spent forever talking to them but the said they can't unlock it unless the original owner contacts them and asks them to unlock it. I explained I don't know the person's name and have no way to contact them. They said the person is still with O2 but they refused to give me their details (understandable) but they also refused to contact them to ask for permission to unlock the old phone... Is there a way to get this phone unlocked since O2 are refusing to do it?
I really need this phone unlocking as my current phone broke and I can't afford to buy a new one (plus, it's a bit of a waste to buy a new phone when I have one already - it just needs unlocking). Apparently I need to ask the original owner to contact them and if I can't get in touch with the owner (because I don't know who they are), I can't get the phone unlocked. I mean, how ridiculous is that? It's like buying a second hand car and needing the original owner's permission to put different brand tyres on it...
On a side note - how stupid is it that all new phones (even the really expensive ones) are sold unlocked yet unlocking an older phone (that is only worth about £50) seems like an impossible task???
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"How to unlock mobile;
Make___________?
Model __________
locked to o2"
(Your long post was unnecessary)
It still doesn't explain why O2 are being so difficult about it... I had other second-hand locked phones before and never had a problem getting it unlocked by the network provider, I really don't understand why O2 insists on the original owner requesting the unlock. They know the phone was sold as the owner upgraded to another phone from O2.
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