Octopus/Eon/Regulator

OldbutnotDaft

Thanks.  The last time there was a meter reader at this house was long before Covid happened. The Liberty Secure 100 Gas meter is hell to read. Eon did not connect to it as a Smart meter because the software was only upgraded this year which coincided with me switching to Octopus. Why does everyone assume that all pensioners have mobile phones and can take a photo of their meters. I have shown willing and tried as best I can, on a number of occasions now, but I have had enough and I am now at the end of my tether. Eon had a system problem today and were only taking emergency calls so I was unable to ascertain what their side of the story is. As for the dispute process. This has been going on since 9 Sept. Am I supposed to know what the Octopus and Eon dispute process is?   This is what Octopus told me.

31 July - User/Customer Read - 6734

5 Aug - First Gas Smart Read - 5955

In Sept, when I was asked (again) to take a photo of the meter,  I wrote down everything on the meter.  This entailed lying on the floor with a head-torch on, with another torch in one hand while trying to press  9 with the other hand.The display cycles through a number of things and the screen is at an angle so you can't see the tops of the numbers properly.   Example:

22 Sept - 06026.5304kW, 06820.1516 kW, 000356.14 kW

After the opening Smart read In Aug my gas bill was credited with £263.22 (Octopus says this is a "false" credit).  Thanks for all your responses.

OldbutnotDaft

Thanks all.  I had a useful conversation today with a very helpful person at Eon (I have never had a problem with Eon - I just couldn't afford to pay the bills).  I am going to give Octopus another opportunity to help me.  Then I am resorting to Trustpilot.   I would just like to say thank you to everyone who contributes to the moneysavingexpert website.  It is good that there are still generous people willing to share their time and knowledge to help others. 

OldbutnotDaft

Good News.  After my last post, things started moving.  A new button process appeared on the Octopus account page so I requested another part refund.  This time, I received an email "Good news — Your refund has been checked & approved, and should appear in your bank account in the next 3-5 working days."   On the strength of this, I went out and bought some chicken for the cats. The new process worked and the money arrived on time as promised (although it went straight out again to pay bills!).  Well done Octopus and the good folk on the MoneySavingExpert Forum.