British Gas meter not pairing

Marvintheandroid

Our BG smart meter stopped sending readings 9 months ago. BG didn’t tell us there was problem and just started using estimated readings to bill us.  When we realised this was happening I contacted British Gas and was told it was a network problem.  I have spoken to them 3 times about this now and have come to the conclusion that the only way they can fix this is to fit new meters.  I get the impression that there are a lot of customers out there that are suffering and we won’t get new meters fitted any time soon.  They’ve altered their web site which previously would not allow you to submit an online meter reading if you had a smart meter so that you can now submit readings.  I think Ofgem need to be giving them a kick in the pants to put this problem right.

[Deleted User]

There is a known issue with some WNC1 comms hubs. The DCC is responsible for these hubs not suppliers. My smart meters went silent in January and the matter was resolved with a 15 minute pull of the main house fuse by an engineer.

SAC2334

If the  gas meter is constantly trying to pair up, its battery will lose power in a very short time compared to its normal life of approx 10 years. This is the reason smart gas meters end up junked in a couple of years if they are fitted on their own without electric meters, or it cannot connect with the hub.
This info I have recieved from a company in South Wales who refurbish gas meters. They are getting a big increase in perfectly sound gas meters which only require a new £15 battery. 
If the 2 second flash rate keeps recurring , then expect a dud battery much quicker than normal 

Msanl

[Deleted User] said:

There is a known issue with some WNC1 comms hubs. The DCC is responsible for these hubs not suppliers. My smart meters went silent in January and the matter was resolved with a 15 minute pull of the main house fuse by an engineer.

Hi Dolor
I had my gas meter installed my electricity meter, I am with octopus.
The daily data is visible in octopus website only for gas, the HID instead displays only electricity.
So I am billed monthly for electricity and daily for gas (I am on a tracker tariff).
They are unable or unwilling to help, do you think I can solve any of these issues myself? Can I call someone which is not octopus?

I am mad as I could save a lot of money having 2 EVs, and with electricity prices dropping every Sunday...

[Deleted User]

Msanl said:

[Deleted User] said:

There is a known issue with some WNC1 comms hubs. The DCC is responsible for these hubs not suppliers. My smart meters went silent in January and the matter was resolved with a 15 minute pull of the main house fuse by an engineer.

Hi Dolor
I had my gas meter installed my electricity meter, I am with octopus.
The daily data is visible in octopus website only for gas, the HID instead displays only electricity.
So I am billed monthly for electricity and daily for gas (I am on a tracker tariff).
They are unable or unwilling to help, do you think I can solve any of these issues myself? Can I call someone which is not octopus?

I am mad as I could save a lot of money having 2 EVs, and with electricity prices dropping every Sunday...

The short answer to your question is ‘no’. Fiddle at your peril: smart metering has built in ‘anti tampering’ alerts.  If Octopus is pulling gas data from your gas meter then there isn’t an issue with your HAN or WAN. Your problem seems to be an issue with your electricity meter.

Suppliers depend on the meter manufacturer for firmware updates. A couple of years ago a cohort of Kaifa meters had a firmware issue that took 7 months to resolve. Octopus could only put pressure on Kaifa. It was a frustrating time but, once the firmware issued was solved, Octopus was able to recover all the missing data.

What has smart.help@octopus.energy said about your metering issues? You could ask them for a copy of your meter health check. Your request would at least encourage someone to take a look.