TotalAV hike …no notice

bal31

I have just received a credit card bill which included a large amount for TotalAV. I bought last year at c£22 but this one is now over £118. Because it came out of my credit card over 30 days (I.e. at the beginning of the month) I have missed cooling off period but I received no notification, and by the time my credit card bill came, it was too late. 

I am sure I will get nowhere with the company but thought a warning to others to check if they’ve bought it before as an increase over x5 is eyewatering at any time, especially at Christmas!

I hope this can at least warn others!

Aylesbury_Duck

bal31 said:

I have just received a credit card bill which included a large amount for TotalAV. I bought last year at c£22 but this one is now over £118. Because it came out of my credit card over 30 days (I.e. at the beginning of the month) I have missed cooling off period but I received no notification, and by the time my credit card bill came, it was too late. 

I am sure I will get nowhere with the company but thought a warning to others to check if they’ve bought it before as an increase over x5 is eyewatering at any time, especially at Christmas!

I hope this can at least warn others!

Were you entitled to a cooling off period anyway, given that this is a rollover of your existing subscription?

I suspect you were on an introductory rate for the first year, or something like that.  No harm in digging out your paperwork/emails to check the contract.  If they committed to notifying you of renewal and any change in pricing, and didn't do so, you can still take action against them.  If they behaved in accordance with the contract, there's nothing you can do.

bal31

Apparently cooling off is 14 days, I’ll have another look at the paperwork/emails re. The notification. So easy to get caught out with annual ones! Thanks for comments!

neilmcl

bal31 said:

Apparently cooling off is 14 days, I’ll have another look at the paperwork/emails re. The notification. So easy to get caught out with annual ones! Thanks for comments!

But that only applies to the original contract start point, it won't apply to contract renewal.

bal31

Terms said:

Each Renewal Notice shall be provided …(30 days)….The Renewal Notice will be sent to the email address you have registered on file for your Protected.net Group account,

bal31

neilmcl said:

bal31 said:

Apparently cooling off is 14 days, I’ll have another look at the paperwork/emails re. The notification. So easy to get caught out with annual ones! Thanks for comments!

But that only applies to the original contract start point, it won't apply to contract renewal.

No..they have told me that still applies

born_again

Hope you have cancelled it going forward.

Aylesbury_Duck

bal31 said:

Terms said:

Each Renewal Notice shall be provided …(30 days)….The Renewal Notice will be sent to the email address you have registered on file for your Protected.net Group account,

Did they send that email notice to you?

bal31

Aylesbury_Duck said:

bal31 said:

Terms said:

Each Renewal Notice shall be provided …(30 days)….The Renewal Notice will be sent to the email address you have registered on file for your Protected.net Group account,

Did they send that email notice to you?

No…I’ve searched for it in my emails and spam….

Aylesbury_Duck

In which case, go back to them and ask them for a copy of the renewal notice they sent you.

cx6

You don't really need Total or any other AV product if you are running W10 (or 11) as Windows Defender is perfectly adequate.