Is there a former Utility point Customer please?

Threewheeler

Just had mine, found out that although on Fixed contract varied prices have been charged, seems that there is no way at present to raise a dispute as the balance owed has not been transferred to EDF, notwithstanding the bill that I have just got yesterday!!

PenryP

Staffordian11 said: As a matter of interest, does the date of 7 November tie in with EDF's start date on their contract tracker?  If so, it does mean that the date shown has some meaning. I'd assumed UP's administrators would only bill up to 18 September, the date UP went bust, but this does not appear to be the case based on what you've received.

I shall check my bill very carefully when it arrives. I, following advice from several sources cancelled my DD as soon as they went bust. So the payment due on 20th September didn't go. Following EDF's advice to NOT cancel, I got my bank to reinstate it and the 20th October payment went out ok to UP, and subsequent ones have all gone through.  I shall not accept being charged anything but the agreed tariff.

For me, it is showing on EDF's site that my start date with them is 8th November. this will be different for everyone,

The final Utility Point bill includes 3 different tarriff's

firstly my in contract tariff from bill start date upto 17th September,

then tariff named "EDF Welcome_CC" from 18th September to 30th September

then the higher "EDF Welcome_CC" from 1st October to 7th November

(with the 5% vat added on the total)

CC standing for their Cash Cheque deemed tariff, regionalised differences listed here -> https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

Curiousgirl1

PenryP said:

Staffordian11 said: As a matter of interest, does the date of 7 November tie in with EDF's start date on their contract tracker?  If so, it does mean that the date shown has some meaning. I'd assumed UP's administrators would only bill up to 18 September, the date UP went bust, but this does not appear to be the case based on what you've received.

I shall check my bill very carefully when it arrives. I, following advice from several sources cancelled my DD as soon as they went bust. So the payment due on 20th September didn't go. Following EDF's advice to NOT cancel, I got my bank to reinstate it and the 20th October payment went out ok to UP, and subsequent ones have all gone through.  I shall not accept being charged anything but the agreed tariff.

For me, it is showing on EDF's site that my start date with them is 8th November. this will be different for everyone,

The final Utility Point bill includes 3 different tarriff's

firstly my in contract tariff from bill start date upto 17th September,

then tariff named "EDF Welcome_CC" from 18th September to 30th September

then the higher "EDF Welcome_CC" from 1st October to 7th November

(with the 5% vat added on the total)

CC standing for their Cash Cheque deemed tariff, regionalised differences listed here -> https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

That seems all correct. Threewheeler, is that what yours says or are the different tariff prices prior to 18 September? 

Staffordian11

PenryP said:

Staffordian11 said: As a matter of interest, does the date of 7 November tie in with EDF's start date on their contract tracker?  If so, it does mean that the date shown has some meaning. I'd assumed UP's administrators would only bill up to 18 September, the date UP went bust, but this does not appear to be the case based on what you've received.

I shall check my bill very carefully when it arrives. I, following advice from several sources cancelled my DD as soon as they went bust. So the payment due on 20th September didn't go. Following EDF's advice to NOT cancel, I got my bank to reinstate it and the 20th October payment went out ok to UP, and subsequent ones have all gone through.  I shall not accept being charged anything but the agreed tariff.

For me, it is showing on EDF's site that my start date with them is 8th November. this will be different for everyone,

The final Utility Point bill includes 3 different tarriff's

firstly my in contract tariff from bill start date upto 17th September,

then tariff named "EDF Welcome_CC" from 18th September to 30th September

then the higher "EDF Welcome_CC" from 1st October to 7th November

(with the 5% vat added on the total)

CC standing for their Cash Cheque deemed tariff, regionalised differences listed here -> https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

Ah, I see. The two EDF rates will simply be the default prices, but will have changed on 1 October because the capped prices changed then, as they will again on 1 April next year.

The worry is that they charged the cash/cheque tariff - unless you were not on direct debit with UP?

Curiousgirl1

Staffordian11 said:

PenryP said:

Staffordian11 said: As a matter of interest, does the date of 7 November tie in with EDF's start date on their contract tracker?  If so, it does mean that the date shown has some meaning. I'd assumed UP's administrators would only bill up to 18 September, the date UP went bust, but this does not appear to be the case based on what you've received.

I shall check my bill very carefully when it arrives. I, following advice from several sources cancelled my DD as soon as they went bust. So the payment due on 20th September didn't go. Following EDF's advice to NOT cancel, I got my bank to reinstate it and the 20th October payment went out ok to UP, and subsequent ones have all gone through.  I shall not accept being charged anything but the agreed tariff.

For me, it is showing on EDF's site that my start date with them is 8th November. this will be different for everyone,

The final Utility Point bill includes 3 different tarriff's

firstly my in contract tariff from bill start date upto 17th September,

then tariff named "EDF Welcome_CC" from 18th September to 30th September

then the higher "EDF Welcome_CC" from 1st October to 7th November

(with the 5% vat added on the total)

CC standing for their Cash Cheque deemed tariff, regionalised differences listed here -> https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

Ah, I see. The two EDF rates will simply be the default prices, but will have changed on 1 October because the capped prices changed then, as they will again on 1 April next year.

The worry is that they charged the cash/cheque tariff - unless you were not on direct debit with UP?

I’m not sure why you would be surprised that the cash/cheque prices have been charged. Obviously anyone who was not on a direct debit with UP or cancelled their direct debit when UP went bust would be charged as cash/cheque as that is now their payment method. 

Staffordian11

Curiousgirl1 said:

Staffordian11 said:

PenryP said:

Staffordian11 said: As a matter of interest, does the date of 7 November tie in with EDF's start date on their contract tracker?  If so, it does mean that the date shown has some meaning. I'd assumed UP's administrators would only bill up to 18 September, the date UP went bust, but this does not appear to be the case based on what you've received.

I shall check my bill very carefully when it arrives. I, following advice from several sources cancelled my DD as soon as they went bust. So the payment due on 20th September didn't go. Following EDF's advice to NOT cancel, I got my bank to reinstate it and the 20th October payment went out ok to UP, and subsequent ones have all gone through.  I shall not accept being charged anything but the agreed tariff.

For me, it is showing on EDF's site that my start date with them is 8th November. this will be different for everyone,

The final Utility Point bill includes 3 different tarriff's

firstly my in contract tariff from bill start date upto 17th September,

then tariff named "EDF Welcome_CC" from 18th September to 30th September

then the higher "EDF Welcome_CC" from 1st October to 7th November

(with the 5% vat added on the total)

CC standing for their Cash Cheque deemed tariff, regionalised differences listed here -> https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

Ah, I see. The two EDF rates will simply be the default prices, but will have changed on 1 October because the capped prices changed then, as they will again on 1 April next year.

The worry is that they charged the cash/cheque tariff - unless you were not on direct debit with UP?

I’m not sure why you would be surprised that the cash/cheque prices have been charged. Obviously anyone who was not on a direct debit with UP or cancelled their direct debit when UP went bust would be charged as cash/cheque as that is now their payment method. 

Good point, I think I just assumed most UP customers would be on DD as customers swapping to smaller companies tend to be savvy and use the cheapest options.

Curiousgirl1

Staffordian11 said:

Curiousgirl1 said:

Staffordian11 said:

PenryP said:

Staffordian11 said: As a matter of interest, does the date of 7 November tie in with EDF's start date on their contract tracker?  If so, it does mean that the date shown has some meaning. I'd assumed UP's administrators would only bill up to 18 September, the date UP went bust, but this does not appear to be the case based on what you've received.

I shall check my bill very carefully when it arrives. I, following advice from several sources cancelled my DD as soon as they went bust. So the payment due on 20th September didn't go. Following EDF's advice to NOT cancel, I got my bank to reinstate it and the 20th October payment went out ok to UP, and subsequent ones have all gone through.  I shall not accept being charged anything but the agreed tariff.

For me, it is showing on EDF's site that my start date with them is 8th November. this will be different for everyone,

The final Utility Point bill includes 3 different tarriff's

firstly my in contract tariff from bill start date upto 17th September,

then tariff named "EDF Welcome_CC" from 18th September to 30th September

then the higher "EDF Welcome_CC" from 1st October to 7th November

(with the 5% vat added on the total)

CC standing for their Cash Cheque deemed tariff, regionalised differences listed here -> https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

Ah, I see. The two EDF rates will simply be the default prices, but will have changed on 1 October because the capped prices changed then, as they will again on 1 April next year.

The worry is that they charged the cash/cheque tariff - unless you were not on direct debit with UP?

I’m not sure why you would be surprised that the cash/cheque prices have been charged. Obviously anyone who was not on a direct debit with UP or cancelled their direct debit when UP went bust would be charged as cash/cheque as that is now their payment method. 

Good point, I think I just assumed most UP customers would be on DD as customers swapping to smaller companies tend to be savvy and use the cheapest options.

Totally agree but there is also the ones who cancelled straight away even though they were told not to & are now complaining they’re on a higher tariff. The ones who didn’t had their direct debits carried forward to EDF & continued to get the lower prices. Can’t really see how people can complain, but of course they do 

EssexHebridean

Staffordian11 said:

Curiousgirl1 said:

Staffordian11 said:

PenryP said:

Staffordian11 said: As a matter of interest, does the date of 7 November tie in with EDF's start date on their contract tracker?  If so, it does mean that the date shown has some meaning. I'd assumed UP's administrators would only bill up to 18 September, the date UP went bust, but this does not appear to be the case based on what you've received.

I shall check my bill very carefully when it arrives. I, following advice from several sources cancelled my DD as soon as they went bust. So the payment due on 20th September didn't go. Following EDF's advice to NOT cancel, I got my bank to reinstate it and the 20th October payment went out ok to UP, and subsequent ones have all gone through.  I shall not accept being charged anything but the agreed tariff.

For me, it is showing on EDF's site that my start date with them is 8th November. this will be different for everyone,

The final Utility Point bill includes 3 different tarriff's

firstly my in contract tariff from bill start date upto 17th September,

then tariff named "EDF Welcome_CC" from 18th September to 30th September

then the higher "EDF Welcome_CC" from 1st October to 7th November

(with the 5% vat added on the total)

CC standing for their Cash Cheque deemed tariff, regionalised differences listed here -> https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

Ah, I see. The two EDF rates will simply be the default prices, but will have changed on 1 October because the capped prices changed then, as they will again on 1 April next year.

The worry is that they charged the cash/cheque tariff - unless you were not on direct debit with UP?

I’m not sure why you would be surprised that the cash/cheque prices have been charged. Obviously anyone who was not on a direct debit with UP or cancelled their direct debit when UP went bust would be charged as cash/cheque as that is now their payment method. 

Good point, I think I just assumed most UP customers would be on DD as customers swapping to smaller companies tend to be savvy and use the cheapest options.

...and because all UP customers were specifically told to leave their DD in place.... 

Fairzo

Hindsight is a wonderful thing. I was with Green Network Energy and received notification from USwitch of the cessation in trading. There was no mention of keeping Direct Debits active so I cancelled it. 

I repeatedly asked EDF to set up a new DD but it took until August, seemingly due to problems with the GNE final bill. EDF was good enough to backdate the tariff to DD rates though.

Staffordian11

EssexHebridean said:

Staffordian11 said:

Curiousgirl1 said:

Staffordian11 said:

PenryP said:

Staffordian11 said: As a matter of interest, does the date of 7 November tie in with EDF's start date on their contract tracker?  If so, it does mean that the date shown has some meaning. I'd assumed UP's administrators would only bill up to 18 September, the date UP went bust, but this does not appear to be the case based on what you've received.

I shall check my bill very carefully when it arrives. I, following advice from several sources cancelled my DD as soon as they went bust. So the payment due on 20th September didn't go. Following EDF's advice to NOT cancel, I got my bank to reinstate it and the 20th October payment went out ok to UP, and subsequent ones have all gone through.  I shall not accept being charged anything but the agreed tariff.

For me, it is showing on EDF's site that my start date with them is 8th November. this will be different for everyone,

The final Utility Point bill includes 3 different tarriff's

firstly my in contract tariff from bill start date upto 17th September,

then tariff named "EDF Welcome_CC" from 18th September to 30th September

then the higher "EDF Welcome_CC" from 1st October to 7th November

(with the 5% vat added on the total)

CC standing for their Cash Cheque deemed tariff, regionalised differences listed here -> https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

Ah, I see. The two EDF rates will simply be the default prices, but will have changed on 1 October because the capped prices changed then, as they will again on 1 April next year.

The worry is that they charged the cash/cheque tariff - unless you were not on direct debit with UP?

I’m not sure why you would be surprised that the cash/cheque prices have been charged. Obviously anyone who was not on a direct debit with UP or cancelled their direct debit when UP went bust would be charged as cash/cheque as that is now their payment method. 

Good point, I think I just assumed most UP customers would be on DD as customers swapping to smaller companies tend to be savvy and use the cheapest options.

...and because all UP customers were specifically told to leave their DD in place.... 

But only after a few days had elapsed. I saw several articles suggesting DDs be cancelled, and on 19th September cancelled mine as a payment was due out the following day. Needless to say, that payment didn't go out of my account.

It was only a day or two later, after EDF were announced as SoLR that I saw advice to keep it in place, and that otherwise customers would by default be placed on a more expensive tariff.

I was more than a little disgusted by this threat, as I naively assumed EDF would contact their new customers offering them a choice of a DD tariff or a cash/cheque tariff, and I'd not realised that an organisation was able to claim money using another company's direct debit mandate.

I managed to get my DD reinstated by ringing my bank and subsequent payments have come out with no problems. And EDF' website shows me as being on their DD tariff.