Bills on estimated readings by liquid

MWT

QrizB said:

It's probably nothing but why is the Actual reading from 18th Oct 2020 07116.1? I thought Actual readings were always whole kWh and only Estimates had decimals?

Smart meter readings do usually have one decimal place I believe... ... at least all of mine have always shown that...

... or it could be a Kraken feature as E.ON  Next do use that as well as Octopus...

Gerry1

Yet another fiasco caused by smart meters.  Aren't they wonderful?

Looks like the OP is using full price daytime electricity for heating.  Nothing is more expensive.

It might be worth considering a move to a property with gas central heating.

tim_p

Gerry1 said:

Yet another fiasco caused by smart meters.  Aren't they wonderful?

Looks like the OP is using full price daytime electricity for heating.  Nothing is more expensive.

It might be worth considering a move to a property with gas central heating.

This one seems to have gas, just not used for heating! (Why?)

SMO3

MWT said:

SMO3 said:

MWT said:

SMO3 said:

Thank you MWT, yes i have had my final bill and the my account is showing up about £155 in credit, so hope that has been transferred to E-On. looking at the bills they all are on estimates none of the are on actual, having a smart meter I never thought i will have to provide meter readings!

What was the final meter reading used for that bill?

Please see the screenshots in my latest replies

OK, so the problem is that Igloo did not use an actual meter reading on their final bill and the estimate was way too low.

This is not going to be easy, but you need to make it clear to E.ON Next that the final bill from Igloo is incorrect as it uses an estimated meter reading which is not based on the actual reading you have provided to E.ON.

The problem you are going to have is that because all of your other bills were also estimated, even if they had used your actual reading the odds are the industry process may have rejected it. Sadly some people try to cheat the system in these circumstances by providing a much higher reading than is real, so they can benefit from being charged at the lower rate by the cheap failed provider.

I am not suggesting this is the case here, but I can see how it has happened.

Do make sure you have photos of the meter reading now, even if you don't have them from October.

You can also try to contact Igloo to complain about the low estimated reading, and the administrators may be willing to change the final bill as it would result in them receiving more money.

... but the catch is that they will expect to be pad in full straight away, they will not be interested in payments spread over a few months.

I have pictures of meter readings from Oct 2020 and also from Oct, Nov, and Dec 2021

Last night when I logged in to my E.On my account which is now showing up as -ve £4800 plus, I am note sure what exactly they are doing?

There is no Igloo customer service, its all handled by E.On Next.

They are OK to take payment in installment, but I don't want to pay at their current rate, which they are saying I WILL HAVE to.

is it possible to move to another supplier with accounts in negative?

Also, even if I agree to pay past bills on E.On current rates, is it correct to calculate? 1st Oct 2020 reading = 7134, 15 Dec reading = 16595, total usage = 9461, rates = 20.59 p/kWh 25.09 p/day
so my bills should be = (9461 units x 0.2059) + (404 days x 0.2559) = £2051.40 that is also without what I have had paid via DD to Igloo. not sure why my account says £4800!!

SMO3

tim_p said:

Gerry1 said:

Yet another fiasco caused by smart meters.  Aren't they wonderful?

Looks like the OP is using full price daytime electricity for heating.  Nothing is more expensive.

It might be worth considering a move to a property with gas central heating.

This one seems to have gas, just not used for heating! (Why?)

its a rented accommodation so not sure why landlord has done this, gas is only for a cooker in the kitchen, rest of the house has got electrical heaters on the walls.

tim_p

SMO3 said:

tim_p said:

Gerry1 said:

Yet another fiasco caused by smart meters.  Aren't they wonderful?

Looks like the OP is using full price daytime electricity for heating.  Nothing is more expensive.

It might be worth considering a move to a property with gas central heating.

This one seems to have gas, just not used for heating! (Why?)

its a rented accommodation so not sure why landlord has done this, gas is only for a cooker in the kitchen, rest of the house has got electrical heaters on the walls.

Certainly explains the sky high electric bills then. The landlord has done you (or any other renters) no favours whatsoever, simply made it easier for himself. 

MWT

SMO3 said:

I have pictures of meter readings from Oct 2020 and also from Oct, Nov, and Dec 2021

That is good, you can use those to challenge the final Igloo bill.

SMO3 said:

Last night when I logged in to my E.On my account which is now showing up as -ve £4800 plus, I am note sure what exactly they are doing?

There is no Igloo customer service, its all handled by E.On Next.

There may still be some changes working their way through the account, but you should still be able to see the breakdown of what they are trying to charge you for on the account...

The important bit right now is you must get your dispute regarding the Igloo final bill started, begin with E.ON Next and see where that goes, if they are producing the final bills for Igloo then that is the right place to complain, if not then it will be the Administrators of Igloo. Regardless of where you end up, starting with E.ON Next is the best way to go...

SMO3 said:

They are OK to take payment in installment, but I don't want to pay at their current rate, which they are saying I WILL HAVE to.

is it possible to move to another supplier with accounts in negative?

Until you get the final invoice from Igloo corrected, you will not get past this point as right now they are correct in saying you will have to pay at their prices. Only once you get the Igloo bill corrected will that change...

No, you will not be able to move to another supplier while you have a large debt outstanding, but there is no point in moving elsewhere right now anyway as you are already on the cheapest capped tariff.

MWT

SMO3 said:

Also, even if I agree to pay past bills on E.On current rates, is it correct to calculate? 1st Oct 2020 reading = 7134, 15 Dec reading = 16595, total usage = 9461, rates = 20.59 p/kWh 25.09 p/day
so my bills should be = (9461 units x 0.2059) + (404 days x 0.2559) = £2051.40 that is also without what I have had paid via DD to Igloo. not sure why my account says £4800!!

No, the amount owed should be from the estimated reading on the final bill, 8236.3 to your current meter reading, and the standing charge from the date of that final reading (Oct '21) up to the present..

The very large amount showing on your account probably includes a very high estimate of what your monthly payment should be based on the erroneous belief that you have used all that power sice October this year...

Once you get the final bill corrected all the rest of this will fall into place.

EssexHebridean

tim_p said:

Gerry1 said:

Yet another fiasco caused by smart meters.  Aren't they wonderful?

Looks like the OP is using full price daytime electricity for heating.  Nothing is more expensive.

It might be worth considering a move to a property with gas central heating.

This one seems to have gas, just not used for heating! (Why?)

We have gas, but it's only used for powering the cooker. Much prefer gas cookers to electric, and having central heating fitted would require HUGE amounts of upheaval and either a lot of concrete dust (Pre-cast construction new-town building dating back to the 1950's) being produced for chasing in pipework, or a lot of very unsightly surface pipework. Definitely not worth the relatively minor advantages it would give. 

jbuchanangb

In spite of telling you that they were using Smart Meter readings, Igloo have done nothing of the kind. For a whole year they have used estimates way too low, ending with 8236 on 1 October 2021, whereas you have read the meter on 9 October and it was 15550. On 18 October 2020 the reading was 7116. So you have been billed for 1120 units, when you should have been billed for 8434 units. That is a bad shock for you. Even without the switch from Igloo to E.On Next this would have caught up with you eventually, that can't be ignored. As others have said, unless you can get Igloo to revise the closing bill, you will need to pay E.On Next from the closing reading of Igloo (8236) onwards. As this involves catching up an enormous undercharge, you can attempt to negotiate with E.ON Next to spread the arrears over the next 12 months, as well as paying the amount forecast for your actual usage. As you have recent readings in October & November you could base your annual forecast on one month's usage x 12 to come up with a sensible number. From now on submit a reading every month to E.ON Next, and look very carefully at how you are managing electricity consumption.