HSBC Advance 1750 Minimum still applies

thriftytracey

My switch is due to go live on Monday 20th December.

I can't say I was impressed with their call centre which sounds like it is offshore.  Their agents can only do one thing so after creating telephone voice recognition I had to go back in the queue and then speak to someone else.  Also, registering on line there seems to be an over abundance of security words, questions, numbers etc!

O nTrust Pilot they have one star.

At least they did not argue with my request for a card reader as I refuse to use a phone app.  There are also a lot of negative reviews about the app on Trust Pilot.

A reviewer also states that you cannot set up standing orders/payments etc on line.  I hope that isn't correct.

Daliah

thriftytracey said:

A reviewer also states that you cannot set up standing orders/payments etc on line.  I hope that isn't correct.

Tells you all about the (in-)competence of the reviewer. Of course you can set up standing orders and make payments in HSBC online banking and in the app. Not entirely sure what the "etc" is that the reviewer claims they can't do but I half suspect the reviewer is wrong about that, too.

adindas

thriftytracey said:

My switch is due to go live on Monday 20th December.

I can't say I was impressed with their call centre which sounds like it is offshore.  Their agents can only do one thing so after creating telephone voice recognition I had to go back in the queue and then speak to someone else.  Also, registering on line there seems to be an over abundance of security words, questions, numbers etc!

O nTrust Pilot they have one star.

At least they did not argue with my request for a card reader as I refuse to use a phone app.  There are also a lot of negative reviews about the app on Trust Pilot.

A reviewer also states that you cannot set up standing orders/payments etc on line.  I hope that isn't correct.

A reviewer also states that you “cannot set up standing orders/payments etc on line“, This is not t true at least based on my own personal experience.

You could even ask them do all these banking services over the phone no problem at all. But like I said previously this was over one years ago. Things could change.

TBH, I myself found HSBC Telephone CS is up to standard. But my last call with them were older than one year. It is definitely much better than Halifax. CS.

rufford155

MDMD said:

The condition was removed from the terms last month

https://www.hsbc.co.uk/content/dam/hsbc/gb/pdf/notice-of-variation-terms-and-conditions-and-charges.pdf

(page 3)

Again, Many thanks for sharing this.
I was worried like the OP - they have omitted to update their paperwork it would seem.
I was about to ring tomorrow to cancel but i will see what happens now.

Lellylion :-  Regarding Telephone Banking Security Number.
One email said it would come in the post - it hasn't.
Another email says you have to set it up yourself - quote -

Set up your telephone banking security number

Your telephone banking security number is a 6 to 10 digit number that only you will know. It is what we use to verify you when you call us. If you haven’t already done this, give us a call on +44 3457 404 404 to set up or visit one of our branches. 

So this is yet another left hand / right hand mismatch - not giving me an awful lot of confidence !

thriftytracey

I called HSBC today to query the two conditions for receiving the incentive.

1.  The person I spoke to said as along as some income was being paid in it passed
2.  The two standing orders I have - as long as they were set up and live that fulfilled the criteria

The cash should be received within 30 days.  My account went live on 20th December.

Perhaps other MSE'ers could confirm if they received the cash?

Poor_Leno

on a related note to this account - would I be eligible for the £150 cash having not ever held a HSBC account BUT I did have a First Direct account (opened in 2018 but closed in 2019).  The terms says about First Direct accounts opened since 1 January 2019 but i'm unsure if that means new accounts opened only or those that were already open?  If that makes sense?  Hoping I will qualify as I've a dormant Santander account with 3 DD's waiting to be switched somewhere

Thank you

Poor_Leno

Found the answer here in 2(c) https://www.hsbc.co.uk/content/dam/hsbc/gb/pdf/terms-and-conditions-cass-offer.pdf

Apologies for posting.