In-store sofa purchase

Alderbank

TELLIT01 said:

Alderbank said:

craigbev92 said:

Is there anything I can do to cancel this order?

As above, you have no rights to a full refund but Fabb should not charge you more than their reasonable costs incurred by you ordering and then cancelling, which is certainly not the full cost of the furniture.

What did you pay, what date did you place the order and what date did you cancel?

According to Fabb's T&C's there is no right to cancel an order made in store.  Whether that is legal or not I don't know.

It's a classic example of an unfair contract term.

The Competition and Marketing  Authority guidance to businesses gives this example of an unfair contract term:

Group 6(a): Unequal cancellation clauses
 Original term
This Contract is not subject to cancellation by The Customer … the Company reserves the right to cancel or refuse acceptance of any order at any time...

Fabb's T&Cs say:

We have a no cancellations policy for orders placed in-store.
We reserve the right to reject any order at any time for any reason...

powerful_Rogue

Alderbank said:

TELLIT01 said:

Alderbank said:

craigbev92 said:

Is there anything I can do to cancel this order?

As above, you have no rights to a full refund but Fabb should not charge you more than their reasonable costs incurred by you ordering and then cancelling, which is certainly not the full cost of the furniture.

What did you pay, what date did you place the order and what date did you cancel?

According to Fabb's T&C's there is no right to cancel an order made in store.  Whether that is legal or not I don't know.

It's a classic example of an unfair contract term.

The Competition and Marketing  Authority guidance to businesses gives this example of an unfair contract term:

Group 6(a): Unequal cancellation clauses
 Original term
This Contract is not subject to cancellation by The Customer … the Company reserves the right to cancel or refuse acceptance of any order at any time...

Fabb's T&Cs say:

We have a no cancellations policy for orders placed in-store.
We reserve the right to reject any order at any time for any reason...

Guidance being the important word. Does not change the fact that instore purchases are final.

Ectophile

powerful_Rogue said:

Alderbank said:

TELLIT01 said:

Alderbank said:

craigbev92 said:

Is there anything I can do to cancel this order?

As above, you have no rights to a full refund but Fabb should not charge you more than their reasonable costs incurred by you ordering and then cancelling, which is certainly not the full cost of the furniture.

What did you pay, what date did you place the order and what date did you cancel?

According to Fabb's T&C's there is no right to cancel an order made in store.  Whether that is legal or not I don't know.

It's a classic example of an unfair contract term.

The Competition and Marketing  Authority guidance to businesses gives this example of an unfair contract term:

Group 6(a): Unequal cancellation clauses
 Original term
This Contract is not subject to cancellation by The Customer … the Company reserves the right to cancel or refuse acceptance of any order at any time...

Fabb's T&Cs say:

We have a no cancellations policy for orders placed in-store.
We reserve the right to reject any order at any time for any reason...

Guidance being the important word. Does not change the fact that instore purchases are final.

OK, how about the Unfair Terms in Consumer Contracts Regulations, Schedule 2, 1 (c) or 1 (f)?

https://www.legislation.gov.uk/uksi/1999/2083/schedule/2/made

powerful_Rogue

Ectophile said:

powerful_Rogue said:

Alderbank said:

TELLIT01 said:

Alderbank said:

craigbev92 said:

Is there anything I can do to cancel this order?

As above, you have no rights to a full refund but Fabb should not charge you more than their reasonable costs incurred by you ordering and then cancelling, which is certainly not the full cost of the furniture.

What did you pay, what date did you place the order and what date did you cancel?

According to Fabb's T&C's there is no right to cancel an order made in store.  Whether that is legal or not I don't know.

It's a classic example of an unfair contract term.

The Competition and Marketing  Authority guidance to businesses gives this example of an unfair contract term:

Group 6(a): Unequal cancellation clauses
 Original term
This Contract is not subject to cancellation by The Customer … the Company reserves the right to cancel or refuse acceptance of any order at any time...

Fabb's T&Cs say:

We have a no cancellations policy for orders placed in-store.
We reserve the right to reject any order at any time for any reason...

Guidance being the important word. Does not change the fact that instore purchases are final.

OK, how about the Unfair Terms in Consumer Contracts Regulations, Schedule 2, 1 (c) or 1 (f)?

https://www.legislation.gov.uk/uksi/1999/2083/schedule/2/made

Can't see how they would count, unless you care to explain. Everyone knows that if you make a purchase instore, the sale is final.

pallyman

If you live on the ground floor maybe arrange a time for a glazier to remove window & replace if you can get a time for sofa being delivered.

Sandtree

powerful_Rogue said:

Alderbank said:

TELLIT01 said:

Alderbank said:

craigbev92 said:

Is there anything I can do to cancel this order?

As above, you have no rights to a full refund but Fabb should not charge you more than their reasonable costs incurred by you ordering and then cancelling, which is certainly not the full cost of the furniture.

What did you pay, what date did you place the order and what date did you cancel?

According to Fabb's T&C's there is no right to cancel an order made in store.  Whether that is legal or not I don't know.

It's a classic example of an unfair contract term.

The Competition and Marketing  Authority guidance to businesses gives this example of an unfair contract term:

Group 6(a): Unequal cancellation clauses
 Original term
This Contract is not subject to cancellation by The Customer … the Company reserves the right to cancel or refuse acceptance of any order at any time...

Fabb's T&Cs say:

We have a no cancellations policy for orders placed in-store.
We reserve the right to reject any order at any time for any reason...

Guidance being the important word. Does not change the fact that instore purchases are final.

Right now if the OP cancels the finance in cooling off then the merchant hasnt been paid and the customer doesnt have the goods. The OP then refuses to pay and so it becomes a breach of contract.

I somewhat struggle how the merchant can claim the cost of the breach if the full value of the goods on the basis they havent been sent yet.