Article bought online during Black Friday not delivered, price now double

TELLIT01

Has the company actually given an explanation as to why you haven't received the items yet?  Have they actually said they aren't going to provide them?

neilmcl

bobstheboy said:

No point keep going on, but I want to make this point.

Skagen clearly had stock when I ordered. I have made several phone calls, no one has said they have no stock at the price I paid. I would have accepted that statement if it had been made. I keep getting told that there is a back log of items for delivery and they will chase up the  dispatch department.

So they haven't actually stated that you're not going to get the item for the price you paid.

bobstheboy

I was asking for advice if they wanted to cancel the order. They haven't said they are, I wanted to know my rights. That's what this forum is about, advice.

It's been a month now so who knows if I'll get it now.

JJ_Egan

.  Thanks for all your advice, I thought consumer law was on my side if I have been wronged.

Depends as they may not come Under UK consumer laws .

the_lunatic_is_in_my_head

Site says

Our site is operated by Fossil (UK) Limited ("we/us/our"). We are registered in England and Wales under company number 3062442 and with our registered office and main trading address at Featherstone House, Featherstone Road, Wolverton Mill, Milton Keynes, MK12 5TH. Our VAT number is GB 785 4070 11.

Your order constitutes an offer to buy and pay for a Product. All orders are subject to our acceptance. Our acceptance of your order will take place when we send you an email confirming that the Product(s) have been despatched, at which point a contract will come into existence between you and us in respect of those Products which have been despatched. Please note that the automatic confirmation email you receive is only an acknowledgment of your order and is not acceptance by us.

We will not be obliged to supply any other Products which may have been part of your order until we have sent you a despatch confirmation email in respect of those Products.

OP mentions a tracking number so if they also received a dispatch email they have a contract, potential loss of a bargain but probably not worth it for £60.

bobstheboy

Had 2 emails, one thanking me for my order. The other saying, good news your order has been processed, order number, dispatch details, up to 5 working days, Ups and tracking number, and payment receipt.  If that isn't a contract, what is ? And they trade from a UK address.

IvanOpinion

bobstheboy said:

JJ_Egan said:

Not a UK company is it ??

Danish,  with offices and distribution centre in England.

I believe it is actually a US company based in Texas set up by a couple of immigrants from Denmark.
Is it possible that the watches are being shipped from the US and just taking time to get through customs?

jon81uk

Last year I had a similar one with Nike where the courier tracking stated it hadn't left the warehouse, they took a week to investigate and then refunded (in this case there was no stock left). Two days later the trainers arrived, I'd already got the refund so stayed quiet.

OP, how long has passed since the despatch email?

neilmcl

bobstheboy said:

I was asking for advice if they wanted to cancel the order. They haven't said they are, I wanted to know my rights. That's what this forum is about, advice.

It's been a month now so who knows if I'll get it now.

And you've been given the correct advice.

Either cancel and receive your refund, or they may cancel (even though there's no indication they will) and refund you, or wait until it's delivered. It's as simple as that I'm afraid. No consumer rights have been breached.

Aylesbury_Duck

bobstheboy said:

Had 2 emails, one thanking me for my order. The other saying, good news your order has been processed, order number, dispatch details, up to 5 working days, Ups and tracking number, and payment receipt.  If that isn't a contract, what is ? And they trade from a UK address.

It depends which country's consumer laws apply and the retailer's terms and conditions and what they say about when a contract is formed.  You can take whatever view you want, but it is trumped by those things.