Article bought online during Black Friday not delivered, price now double

bobstheboy

I bought two items from Skagen online during the Black Friday sale.  Items paid for nearly 4 weeks ago and not delivered. Keep ringing and getting fobbed off. Tracking no. provided for Ups which just says label created. The items cost £40 in sale now £100. I suspect Skagen would like me to cancel the order but I believe I am entitled to them at the original price. I know they are still available, just done a dummy run and the items are in my basket. Can they cancel the order and refund without my approval ?

DB1904

bobstheboy said:

I bought two items from Skagen online during the Black Friday sale.  Items paid for nearly 4 weeks ago and not delivered. Keep ringing and getting fobbed off. Tracking no. provided for Ups which just says label created. The items cost £40 in sale now £100. I suspect Skagen would like me to cancel the order but I believe I am entitled to them at the original price. I know they are still available, just done a dummy run and the items are in my basket. Can they cancel the order and refund without my approval ?

Yes, you are entitled to be put back to the position you were before entering into the contract. So a refund.

bobstheboy

DB1904 said:

bobstheboy said:

I bought two items from Skagen online during the Black Friday sale.  Items paid for nearly 4 weeks ago and not delivered. Keep ringing and getting fobbed off. Tracking no. provided for Ups which just says label created. The items cost £40 in sale now £100. I suspect Skagen would like me to cancel the order but I believe I am entitled to them at the original price. I know they are still available, just done a dummy run and the items are in my basket. Can they cancel the order and refund without my approval ?

Yes, you are entitled to be put back to the position you were before entering into the contract. So a refund.

That doesn't sound right when I don't want a refund, I want my purchased items at the original price.

user1977

bobstheboy said:

DB1904 said:

bobstheboy said:

I bought two items from Skagen online during the Black Friday sale.  Items paid for nearly 4 weeks ago and not delivered. Keep ringing and getting fobbed off. Tracking no. provided for Ups which just says label created. The items cost £40 in sale now £100. I suspect Skagen would like me to cancel the order but I believe I am entitled to them at the original price. I know they are still available, just done a dummy run and the items are in my basket. Can they cancel the order and refund without my approval ?

Yes, you are entitled to be put back to the position you were before entering into the contract. So a refund.

That doesn't sound right when I don't want a refund, I want my purchased items at the original price.

Them's your rights, whether they "sound right" to you or not.

neilmcl

bobstheboy said:

DB1904 said:

bobstheboy said:

I bought two items from Skagen online during the Black Friday sale.  Items paid for nearly 4 weeks ago and not delivered. Keep ringing and getting fobbed off. Tracking no. provided for Ups which just says label created. The items cost £40 in sale now £100. I suspect Skagen would like me to cancel the order but I believe I am entitled to them at the original price. I know they are still available, just done a dummy run and the items are in my basket. Can they cancel the order and refund without my approval ?

Yes, you are entitled to be put back to the position you were before entering into the contract. So a refund.

That doesn't sound right when I don't want a refund, I want my purchased items at the original price.

Most online outlets will state the contract isn't concluded until items are dispatched. As stated, it may not sound fair to you but it's perfectly legitimate to put you back in the position prior to the sale if they can't deliver the goods.

JJ_Egan

Not a UK company is it ??

bobstheboy

neilmcl said:

bobstheboy said:

DB1904 said:

bobstheboy said:

I bought two items from Skagen online during the Black Friday sale.  Items paid for nearly 4 weeks ago and not delivered. Keep ringing and getting fobbed off. Tracking no. provided for Ups which just says label created. The items cost £40 in sale now £100. I suspect Skagen would like me to cancel the order but I believe I am entitled to them at the original price. I know they are still available, just done a dummy run and the items are in my basket. Can they cancel the order and refund without my approval ?

Yes, you are entitled to be put back to the position you were before entering into the contract. So a refund.

That doesn't sound right when I don't want a refund, I want my purchased items at the original price.

Most online outlets will state the contract isn't concluded until items are dispatched. As stated, it may not sound fair to you but it's perfectly legitimate to put you back in the position prior to the sale if they can't deliver the goods.

The comment you make at the end is key to me, "if they can't deliver the goods"  The goods are in stock according to their website and they have created a postage label according to Ups, so they are in a position to hand over to the delivery company. If you are all right it allows any company to advertise goods online at low prices and only fulfil the orders they chose.  Thanks for all your advice, I thought consumer law was on my side if I have been wronged.

bobstheboy

JJ_Egan said:

Not a UK company is it ??

Danish,  with offices and distribution centre in England.

neilmcl

bobstheboy said:

neilmcl said:

bobstheboy said:

DB1904 said:

bobstheboy said:

I bought two items from Skagen online during the Black Friday sale.  Items paid for nearly 4 weeks ago and not delivered. Keep ringing and getting fobbed off. Tracking no. provided for Ups which just says label created. The items cost £40 in sale now £100. I suspect Skagen would like me to cancel the order but I believe I am entitled to them at the original price. I know they are still available, just done a dummy run and the items are in my basket. Can they cancel the order and refund without my approval ?

Yes, you are entitled to be put back to the position you were before entering into the contract. So a refund.

That doesn't sound right when I don't want a refund, I want my purchased items at the original price.

Most online outlets will state the contract isn't concluded until items are dispatched. As stated, it may not sound fair to you but it's perfectly legitimate to put you back in the position prior to the sale if they can't deliver the goods.

The comment you make at the end is key to me, "if they can't deliver the goods"  The goods are in stock according to their website and they have created a postage label according to Ups, so they are in a position to hand over to the delivery company. If you are all right it allows any company to advertise goods online at low prices and only fulfil the orders they chose.  Thanks for all your advice, I thought consumer law was on my side if I have been wronged.

Isn't that what sales are all about. They'll only have a set number of items on the sale, once they've been fulfilled that's it, doesn't matter if they have more in stock, or more coming into stock in the future. You missed the boat, it's a simple as that, the company and the law have not wronged you in any way.

bobstheboy

No point keep going on, but I want to make this point.

Skagen clearly had stock when I ordered. I have made several phone calls, no one has said they have no stock at the price I paid. I would have accepted that statement if it had been made. I keep getting told that there is a back log of items for delivery and they will chase up the  dispatch department.

Ergates

bobstheboy said:

neilmcl said:

bobstheboy said:

DB1904 said:

bobstheboy said:

I bought two items from Skagen online during the Black Friday sale.  Items paid for nearly 4 weeks ago and not delivered. Keep ringing and getting fobbed off. Tracking no. provided for Ups which just says label created. The items cost £40 in sale now £100. I suspect Skagen would like me to cancel the order but I believe I am entitled to them at the original price. I know they are still available, just done a dummy run and the items are in my basket. Can they cancel the order and refund without my approval ?

Yes, you are entitled to be put back to the position you were before entering into the contract. So a refund.

That doesn't sound right when I don't want a refund, I want my purchased items at the original price.

Most online outlets will state the contract isn't concluded until items are dispatched. As stated, it may not sound fair to you but it's perfectly legitimate to put you back in the position prior to the sale if they can't deliver the goods.

The comment you make at the end is key to me, "if they can't deliver the goods"  The goods are in stock according to their website and they have created a postage label according to Ups, so they are in a position to hand over to the delivery company. If you are all right it allows any company to advertise goods online at low prices and only fulfil the orders they chose.  Thanks for all your advice, I thought consumer law was on my side if I have been wronged.

Yes they can advertise things on their website at whatever price they choose and then only fulfil the orders that they choose.  Everyone else has the rights to their money back.

Consumer protection laws are there to protect you from companies taking your money and not delivering your goods *at all*, or from companies taking a ridiculous amount of time to deliver your goods, or sending your something that doesn't work then refusing to fix/replace/refund it, or advertising one then sending you a different thing.

They're not in place to force companies to sell goods at the price that the *customer* wants.  When you're in *your* situation that might seem unfair - but consider the alternative:  Somebody makes a typo when adding items to the company website and they end up advertising (say) top of the range laptops for £10.  Would it be fair for the law to force the company to sell them at that price?

Edit:  At this point your options are:  Ask for a refund and accept you won't get the goods at the original price.  Give them more time to deliver the goods.