BA Changed Connecting Flight - Causing Over 12 Hrs Wait - Any Possible Claim?

mrdeepee

My 19 year old niece was flying from North America to Africa, and connecting at Heathrow. BA cancelled her connecting flight after the first flight had taken off, and changed it to one taking off over 12 hours later.
The girl was stuck at Heathrow without so much as a meal voucher or any other kind of support. The flight was booked through a Travel Agent. Has she got any claims she can make against BA?

Westin

BA would typically provide a meal voucher (possibly two for a 12h rescheduling delay). Did your niece think to approach the BA customer services desk to inquire?

Sandtree

Have a look at Flight delay compensation: get up to £520/person for free – MSE (moneysavingexpert.com)

Not sure how the rules apply for multi-leg travel but hopefully it covers it

mrdeepee

Westin said:

BA would typically provide a meal voucher (possibly two for a 12h rescheduling delay). Did your niece think to approach the BA customer services desk to inquire?

Yes she did and was told an email was sent out before the flight so she should sort herself out.