John Lewis offloading warranty to Manufacturer

mobileron

Asda do a great one for £12,also seen same one different colour with Bosch brand on £24.00
Good for a standby

Idiot_Savant

Last. This. Next.

TELLIT01

Chickereeeee said:

Over six month old? Last November was a month ago! (I appreciate some people don't see it like that). Anyhow, we noticed water for coffee was cooler than the should be last week (within 30 days of receiving ketttle) but only realised it was a kettle fault today,

Most people would interpret 'last November' as November 2020, not November 2021.  With it being just a month old take it back to JL for replacement.  I suspect the CS person also interpreted your date as over a year ago.

neilmcl

TELLIT01 said:

Chickereeeee said:

Over six month old? Last November was a month ago! (I appreciate some people don't see it like that). Anyhow, we noticed water for coffee was cooler than the should be last week (within 30 days of receiving ketttle) but only realised it was a kettle fault today,

Most people would interpret 'last November' as November 2020, not November 2021.  With it being just a month old take it back to JL for replacement.  I suspect the CS person also interpreted your date as over a year ago.

You would've thought that they had access to the actual order details.

Ergates

mobileron said:

Asda do a great one for £12,also seen same one different colour with Bosch brand on £24.00
Good for a standby

Whilst I'm a great fan of the ASDA £12 kettle, it doesn't to variable temperature.  Not entirely sure why you'd want that, but given the OP bought a very expensive kettle for the feature we can assume they have good reason.

Ergates

Chickereeeee said:

30 days were up last Thursday. Or IN Thursday, if you prefer.... :-)

You're in the > 30 days, but < 6 months period.  This means that JL should assume it's an inherent fault unless they can show otherwise.   JL are entitled to 1 attempt at repairing it - which can be done via the warrantee, so they're within their rights to ask you to send it to Bosch.

If Bosch can't fix it, or the fault reoccurs within a short time, then you can reject it for a replacement or a refund.

neilmcl

Ergates said:

mobileron said:

Asda do a great one for £12,also seen same one different colour with Bosch brand on £24.00
Good for a standby

Whilst I'm a great fan of the ASDA £12 kettle, it doesn't to variable temperature.  Not entirely sure why you'd want that, but given the OP bought a very expensive kettle for the feature we can assume they have good reason.

He was only suggesting it as a standby to get them through Xmas until the other one was sorted.

neilmcl

Ergates said:

Chickereeeee said:

30 days were up last Thursday. Or IN Thursday, if you prefer.... :-)

You're in the > 30 days, but < 6 months period.  This means that JL should assume it's an inherent fault unless they can show otherwise.   JL are entitled to 1 attempt at repairing it - which can be done via the warrantee, so they're within their rights to ask you to send it to Bosch.

If Bosch can't fix it, or the fault reoccurs within a short time, then you can reject it for a replacement or a refund.

No, they're not. Their legal obligation is to deal with the issue and the manufacturer themselves, although the result will likely be the same.

Chickereeeee

neilmcl said:

TELLIT01 said:

Chickereeeee said:

Over six month old? Last November was a month ago! (I appreciate some people don't see it like that). Anyhow, we noticed water for coffee was cooler than the should be last week (within 30 days of receiving ketttle) but only realised it was a kettle fault today,

Most people would interpret 'last November' as November 2020, not November 2021.  With it being just a month old take it back to JL for replacement.  I suspect the CS person also interpreted your date as over a year ago.

You would've thought that they had access to the actual order details.

He knew the purchase date.

Chickereeeee

neilmcl said:

Ergates said:

Chickereeeee said:

30 days were up last Thursday. Or IN Thursday, if you prefer.... :-)

You're in the > 30 days, but < 6 months period.  This means that JL should assume it's an inherent fault unless they can show otherwise.   JL are entitled to 1 attempt at repairing it - which can be done via the warrantee, so they're within their rights to ask you to send it to Bosch.

If Bosch can't fix it, or the fault reoccurs within a short time, then you can reject it for a replacement or a refund.

No, they're not. Their legal obligation is to deal with the issue and the manufacturer themselves, although the result will likely be the same.

This is really my point. This happens  to be a low price item, but I am annoyed at the principle.

As far as I know, the Consumer Rights Act says JL should be responsible for dealing with issues within the first year, at least. Irrespective of any manufacturers warranty. My sales contract is with JL. 

(Variable temp kettles are very useful for making coffee from ground beans, and various teas, which need temperatures between 80-95c. Coffee tastes bitter if made at 100c)