Transfer initiated by ESB Energy to So Energy

RateTartExtraordinaire

I've been emailed by my energy provider ESB this week. Switched to them last year and fixed until December

In the email it says,

"We recently shared with you that we have brought majority ownership of another energy company - So Energy - and as a result, we will be moving your account to So Energy.

...

You won't notice much change. We'll automatically move your account, and you'll still enjoy the same tariff as before. "

Then there is a link to a contract in the email that I am reading and it sounds like a fix! It refers to a tariff that I can find on "your online portal" but I haven't been sent the login details for it yet.

My cheap fix tariff ran out on 5 December and their email is dated 10 December. I was 'doing nothing' as advised by Martin Lewis But now I'm wondering if this tariff they refer to is the market cap or a renewed fix I haven't agreed to.

Has this happened to anyone else?

Has anyone got any advice on how to tackle this?

It seems like ESB have switched me without my permission.

dbks

RateTartExtraodinaire said:

I've been emailed by my energy provider ESB this week. Switched to them last year and fixed until December

In the email it says,

"We recently shared with you that we have brought majority ownership of another energy company - So Energy - and as a result, we will be moving your account to So Energy.

...

You won't notice much change. We'll automatically move your account, and you'll still enjoy the same tariff as before. "

...

It seems like ESB have switched me without my permission.

Please refer to term 42A of the ESB terms you agreed to.

RateTartExtraordinaire

dbks said:

RateTartExtraodinaire said:

I've been emailed by my energy provider ESB this week. Switched to them last year and fixed until December

In the email it says,

"We recently shared with you that we have brought majority ownership of another energy company - So Energy - and as a result, we will be moving your account to So Energy.

...

You won't notice much change. We'll automatically move your account, and you'll still enjoy the same tariff as before. "

...

It seems like ESB have switched me without my permission.

Please refer to term 42A of the ESB terms you agreed to.

Hi dbks, 
Thanks for replying.
Yes term 42a does say they can transfer obligations to another company: 
42a. "We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing."

Maybe I haven't explained myself well enough. The move has come 5 days after the fixed rate ended and I have no information about the tariff So Energy are going to use, I link that I can't access yet on a portal I have no login details for, and - a vague promise that 'things won't change much".

I very much doubt they will have extended my cheap fix, so I'm wondering what are the new tariff rates and daily charges? 

bristolleedsfan

RateTartExtraodinaire said:

dbks said:

RateTartExtraodinaire said:

I've been emailed by my energy provider ESB this week. Switched to them last year and fixed until December

In the email it says,

"We recently shared with you that we have brought majority ownership of another energy company - So Energy - and as a result, we will be moving your account to So Energy.

...

You won't notice much change. We'll automatically move your account, and you'll still enjoy the same tariff as before. "

...

It seems like ESB have switched me without my permission.

Please refer to term 42A of the ESB terms you agreed to.

I very much doubt they will have extended my cheap fix, so I'm wondering what are the new tariff rates and daily charges? 

Likely default to energy capped  variable rate tariff, best to contact So Energy

RateTartExtraordinaire

bristolleedsfan said:

RateTartExtraodinaire said:

dbks said:

RateTartExtraodinaire said:

I've been emailed by my energy provider ESB this week. Switched to them last year and fixed until December

In the email it says,

"We recently shared with you that we have brought majority ownership of another energy company - So Energy - and as a result, we will be moving your account to So Energy.

...

You won't notice much change. We'll automatically move your account, and you'll still enjoy the same tariff as before. "

...

It seems like ESB have switched me without my permission.

Please refer to term 42A of the ESB terms you agreed to.

I very much doubt they will have extended my cheap fix, so I'm wondering what are the new tariff rates and daily charges? 

Likely default to energy capped  variable rate tariff

Thanks Bristolleedsfan,
That is what I think should happen. I just wondered if anyone else had already been through this and could reassure me, that is what will happen.

QrizB

RateTartExtraodinaire said:

bristolleedsfan said:

RateTartExtraodinaire said:

I very much doubt they will have extended my cheap fix, so I'm wondering what are the new tariff rates and daily charges?

Likely default to energy capped  variable rate tariff

Thanks Bristolleedsfan,
That is what I think should happen. I just wondered if anyone else had already been through this and could reassure me, that is what will happen.

If you're out of contract they can't put you on any tariff other than a deemed tariff without your explicit consent, and all deemed tariffs are capped by Ofgem.

kev2009

HI, I got a email too saying they moving me over to So Energy for Elec, got a email saying transfer started, they will be in touch in 3 weeks from So energy with login details etc etc.  All my tariff details etc remain the same and contract, I signed up for 2 year fixed so I'm now just waiting for the So Energy login details to check out there web interface as it implies So Energy is better than ESB but will wait and see.

I have a SMETS2 Elec smart meter so hopefully they wont request a reading and will just read it as needed

Is there a similar site to findmysupplier that will show Elec provider? findmysupplier only shows gas supplier.

I'm currently considering getting my Gas switched to SMETS2 next year at some point just so that they can take a reading when they want incase supplier ceases trading etc like my Gas supplier did.

Thanks

Kev

Gerry1

kev2009 said:

Is there a similar site to findmysupplier that will show Elec provider? findmysupplier only shows gas supplier.

Find My Electricity Supplier Two stage process: Find your DNO, then go to their website.

RateTartExtraordinaire

kev2009 said:

HI, I got a email too saying they moving me over to So Energy for Elec, got a email saying transfer started, they will be in touch in 3 weeks from So energy with login details etc etc.  All my tariff details etc remain the same and contract, I signed up for 2 year fixed so I'm now just waiting for the So Energy login details to check out there web interface as it implies So Energy is better than ESB but will wait and see.

I have a SMETS2 Elec smart meter so hopefully they wont request a reading and will just read it as needed

Is there a similar site to findmysupplier that will show Elec provider? findmysupplier only shows gas supplier.

I'm currently considering getting my Gas switched to SMETS2 next year at some point just so that they can take a reading when they want incase supplier ceases trading etc like my Gas supplier did.

Thanks

Kev

Hi Kev, 

Good to know I'm not alone

I'll let you know how I get on once my login comes through. Be interested to hear if the transfer goes smoothly for you.

I haven't got a smart meter, but will definitely get one now with gen2 meters the norm. A meter reader took a reading recently and I submitted one on the day my tariff came to an end.

Fingers crossed!

kev2009

Gerry1 said:

kev2009 said:

Is there a similar site to findmysupplier that will show Elec provider? findmysupplier only shows gas supplier.

Find My Electricity Supplier Two stage process: Find your DNO, then go to their website.

Thanks, I've done this but it doesn't say ESB/So Energy etc...

Kev

kev2009

RateTartExtraodinaire said:

kev2009 said:

HI, I got a email too saying they moving me over to So Energy for Elec, got a email saying transfer started, they will be in touch in 3 weeks from So energy with login details etc etc.  All my tariff details etc remain the same and contract, I signed up for 2 year fixed so I'm now just waiting for the So Energy login details to check out there web interface as it implies So Energy is better than ESB but will wait and see.

I have a SMETS2 Elec smart meter so hopefully they wont request a reading and will just read it as needed

Is there a similar site to findmysupplier that will show Elec provider? findmysupplier only shows gas supplier.

I'm currently considering getting my Gas switched to SMETS2 next year at some point just so that they can take a reading when they want incase supplier ceases trading etc like my Gas supplier did.

Thanks

Kev

Hi Kev, 

Good to know I'm not alone

I'll let you know how I get on once my login comes through. Be interested to hear if the transfer goes smoothly for you.

I haven't got a smart meter, but will definitely get one now with gen2 meters the norm. A meter reader took a reading recently and I submitted one on the day my tariff came to an end.

Fingers crossed!

Hi, Yes indeed Have you heard any more?  The last email I got said I should receive a welcome letter in 3 weeks but the 3 weeks is up Monday and no letter so far.

I notice on my bank, the DD says So Energy but I've not received any welcome details, login details etc.

Thanks

Kev