NCP Lincoln Expecting Parking Claim

hollie.weimeraner

I used a NCP car park last week in Lincoln and tried to register for the app which was successful but then couldn't find the QR code the sign said to scan so entered my car details and touched my credit card against the scanne r which beeped and asked if I wanted a receipt.  I was distracted and pressed no!!! Anyway I'm checking my credit card and can see a .02 charge against it which I assume is the app and no charge for the £5-90 charge.
So question I have what is the best way to sort this when I receive the charge please?

Fruitcake

Read the sticky Announcement for NEWBIES. Plan A is always for the keeper to complain to the landowner. If that doesn't work, then appeal using the template in blue text from the NEWBIES. Send it unaltered from The Keeper.

Coupon-mad

It could be the third example we've had recently, involving NCP JustPark apps not working properly and not accepting or taking the money.

Get your card provider to confirm BY EMAIL NOT USELESS PHONE CONVERSATION, exactly what happened to that transaction, was it rejected or monies not collected by the trader? 

Then - once the inevitable PCN arrives - email your evidence to the BPA's Head of AOS, complaining if you have bank card evidence of NCP's systems failing again.  Ask Sara Roberts at the BPA to investigate:

sara.r@britishparking.co.uk

DO NOT SAY NOR IMPLY WHO PARKED OR WAS DRIVING, BECAUSE YOU MAY NEED TO APPEAL AND THAT'S BEST DONE AS KEEPER.

Train station car park?

hollie.weimeraner

Coupon-mad said:

Train station car park?

No it was off street parking

hollie.weimeraner

The car park is a normal public car park with no owner details shown anywhere. How can I appeal to the land owner if that is the case without going to the land registry? Additionally, there is definitely no QR code anywhere despite the message on the meter

Redx

hollie.weimeraner said:

The car park is a normal public car park with no owner details shown anywhere. How can I appeal to the land owner if that is the case without going to the land registry? Additionally, there is definitely no QR code anywhere despite the message on the meter

It's not a public car park if a private parking company is involved ! NCP are a private parking company

It's a private car park open to the public

The land registry is one option , one of many options that Umkomaas tells people every week on here , so read his guidance on finding out the landowner

Frustration of contract is one aspect of poor and inadequate signage

Umkomaas

The land registry is one option , one of many options that Umkomaas tells people every week on here , so read his guidance on finding out the landowner

Here you go!

SOME IDEAS ON DETERMINING WHO OWNS THE LAND 

1. Google searches

2. If a retail park, check on any signage which lists the on-site outlets

3. Ask retailers on the site if there is a managing agent

4. Ask retailers on the site to whom do they pay rent

5. Contact the local authority and ask who pays the non-domestic/business rate for the car park (some councils have a spreadsheet on their website)

6. Contact the local Valuation Office and ask if they know. They often have a website which might provide the information 

7. Contact The Land Registry and for around £3 they should be able to provide definitive detail

8. If you haven't already done so, give us the name of the car park, we may have seen other cases there. 

hollie.weimeraner

I'v econtacted the valuation service but just in case the car park is NCP, Free School Ln, Lincoln LN2 1EY

Coupon-mad

Tell us what your card provider says by email (not phone) about what happened to this transaction, as I advised you to do first.

hollie.weimeraner

So card provider tell me to fill out a dispute form as and when I get the Notice and they will look into it.  The person I spoke to was helpful but didn't have access to the "back office" which shows all activity.
I also requested land owner details from the local authority and they've responded with the data protection cop out! So atm I'm just waiting for the notice to land

Umkomaas

Unlike 99% of PPCs, NCP do own some of their own car parks. But keep searching. 

The council has no right to withhold car park ownership details under DPA/ GDPR as those rules relate to individuals, not businesses.