HSBC Advance switch

johnnybaloney

johnnybaloney said:

I initiated the switch in the middle of December...

A quick update to my story. The OH eventually received the 'telephone password' by post and was finally able to access the account. I almost forgot about the whole situation but then recently a long email arrived with an explanation what happened and an apology for not sending the password with the rest of the paperwork. The account was credited with £100 for the trouble. I appreciate that and that they actually investigated the matter.

As for me and my switching bonus, at some point I contacted them using chat, was told to wait until 30 days have passed. After that still didn't receive anything as I thought would be the case, contacted them again, was told to call the Switch Team, they checked eligibility and filed a complaint on my behalf. The following day the 'compensation' finally materialised.

A painful experience, not sure if I'd call it a successful marketing campaign...

moneysavinggirl40

moneysavinggirl40 said:

moneysavinggirl40 said:

Applied on 30.12.21, x2 letters welcoming me to HSBC exactly the same 1 day apart (5 pagesx2)came through the post, debit card and pin came through separate days. Switch happened 14.1.22, confirmation text that switch has happened but still waiting for telephone banking security number. Called customer services, unable to speak to anyone, you need your telephone banking security number but if you hold on someone should help. Was holding for 20mins then gave up. Looked up their free phone number and pressed 1 for a call back. She called back, said she could sort out a telephone banking security number but I had to answer a ridiculous amount of security questions, some that I thought they wouldn't even know the answer to as I hadn't disclosed specific information to them, so hesitated when I answered. Anyway I didn't get all the answers correct, so I wasn't given my telephone banking security number, instead she said she'll send it out in the post. So I am waiting for it still, no online/mobile access to my account which has already switched. I've not deposited £1500 in order to get my £150 switch incentive because I don't want it sitting in that account.  I wish they'd hurry up, by the time I get my telephone security banking number my 60days will be up, so will miss qualifying for £150 switch incentive.

and so today I received the telephone security banking number in the post. How excited was I? but then I came across hurdle after hurdle, as HSBC must have remembered me from when I used to bank with them, (no doubt I was with them for their monetary incentive then switched out) it didn't recognise my security key pin, despite trying to set up again with a new activation code. In the end I called customer services setup "my voice is my password"  after holding on for an age, spoke to someone who also had to look up how to resolve the otp problem . I was left holding on whilst she flicked through her manual (presumably), saying sorry I won't be a moment, just trying to find out for you.  Long story short, I was set up with a digital mobile key-thingy rather than using a physical secure key for online banking. I have sent across £1500 after testing it with a £1. Now I wait for my £150, I think I've earnt it!

Well today I received a call from HSBC apologising for not sending out the the telephone banking number in good time which caused delays in me logging into my online banking. I said ok.?.so he says, "we'd like to compensate with £100." I say to him that's fine but I still haven't received my switching incentive, are you also going to send the £150? Alas, he can't do that, but he'll make inquiries. Arghhh! means waiting again! Why can't they have a better understanding of the complaint before speaking to the customer and have a solution for everything. Here's hoping I get a further £100 on top of the £150.

moneysavinggirl40

moneysavinggirl40 said:

moneysavinggirl40 said:

moneysavinggirl40 said:

Applied on 30.12.21, x2 letters welcoming me to HSBC exactly the same 1 day apart (5 pagesx2)came through the post, debit card and pin came through separate days. Switch happened 14.1.22, confirmation text that switch has happened but still waiting for telephone banking security number. Called customer services, unable to speak to anyone, you need your telephone banking security number but if you hold on someone should help. Was holding for 20mins then gave up. Looked up their free phone number and pressed 1 for a call back. She called back, said she could sort out a telephone banking security number but I had to answer a ridiculous amount of security questions, some that I thought they wouldn't even know the answer to as I hadn't disclosed specific information to them, so hesitated when I answered. Anyway I didn't get all the answers correct, so I wasn't given my telephone banking security number, instead she said she'll send it out in the post. So I am waiting for it still, no online/mobile access to my account which has already switched. I've not deposited £1500 in order to get my £150 switch incentive because I don't want it sitting in that account.  I wish they'd hurry up, by the time I get my telephone security banking number my 60days will be up, so will miss qualifying for £150 switch incentive.

and so today I received the telephone security banking number in the post. How excited was I? but then I came across hurdle after hurdle, as HSBC must have remembered me from when I used to bank with them, (no doubt I was with them for their monetary incentive then switched out) it didn't recognise my security key pin, despite trying to set up again with a new activation code. In the end I called customer services setup "my voice is my password"  after holding on for an age, spoke to someone who also had to look up how to resolve the otp problem . I was left holding on whilst she flicked through her manual (presumably), saying sorry I won't be a moment, just trying to find out for you.  Long story short, I was set up with a digital mobile key-thingy rather than using a physical secure key for online banking. I have sent across £1500 after testing it with a £1. Now I wait for my £150, I think I've earnt it!

Well today I received a call from HSBC apologising for not sending out the the telephone banking number in good time which caused delays in me logging into my online banking. I said ok.?.so he says, "we'd like to compensate with £100." I say to him that's fine but I still haven't received my switching incentive, are you also going to send the £150? Alas, he can't do that, but he'll make inquiries. Arghhh! means waiting again! Why can't they have a better understanding of the complaint before speaking to the customer and have a solution for everything. Here's hoping I get a further £100 on top of the £150.

Update, had an email from them apologising, confirming the £100 compensation. The reason why I haven't been sent the £150 incentive was explained, damn I wasn't eligible! 

b)are not an HSBC current account holder on the date of application and have not been on or after 1 January 2019

I closed my HSBC account in August 2019, so must have been a current account holder.

theonenonly

£150 paid out a week after the switch and £1500 deposited into the account. Quite efficient!

Now when can I transfer this to another Bank to take advantage of their offers? Is there a minimum term I have to keep the HSBC account open for?

moneysavinggirl40

theonenonly said:

£150 paid out a week after the switch and £1500 deposited into the account. Quite efficient!

Now when can I transfer this to another Bank to take advantage of their offers? Is there a minimum term I have to keep the HSBC account open for?

Great well done. I think you can switch again .No mimimum term required. Who are you thinking of switching to?You may need direct debits set if you only had standing orders to qualify.