BT retentions



  • littleboo
    littleboo Posts: 1,514 Forumite
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    Buy your own domain such as and then you can be <anythingyoulike>
  • Ozzig
    Ozzig Posts: 332 Forumite
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    I did for a while in the 00s with an Exchange server at home. But I don't think that would suit the family's phones as well as I'd like. I cod VPN to the home router from them but it's all a bit of a mither.

    The BT paid service I have has unlimited storage and obviously is available pretty much on anything anywhere. It's not free but it does tick all my boxes 🤣
  • littleboo
    littleboo Posts: 1,514 Forumite
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    You don't need to run a mail server. If you buy and create, you put a forwarder on using the domain control panel so that is sent to <you> You can then configure Gmail to send email as <me> through the Gmail SMTP servers
  • RogerBareford
    MalMonroe said:
    Hi I've just had a terrible 8 weeks trying to get to grips with BT after all I phoned up for initially was to change my TV package. . . I have now achieved what I wanted in the first place but I'm exhausted! I must have spoken to every advisor in every office they have in the UK.

    Now I have the Entertainment package with NOW tv and Netflix all in for £16 pm but it's only £8 for the next three months.

    Telephone with free 700 mins and ex directory and caller display etc. for £7.31 per month

    Broadband with speed guaranteed at 55 Mbpd costing £35.99 per month

    For the next 24 months. They have adjusted the prices further because I was originally offered the TV package at £8 per month for 24 months but they seemed to have forgotten that and denied it was even an offer - I only phoned them because they sent me an email offer - so when I asked, £8 discount was applied elsewhere. In three months' time I'm going to be paying £51.30 per month inclusive for TV, broadband and phone but for the first three months it's £43.30.

    They sent me a brand new TV box which records four programmes at once - if required - and the remote control is bluetooth. They tried to charge me for the box but I said no, don't want to pay. They also tried to make me pay for postage but I refused and so didn't pay for either. It's so easy just to say 'no' and the cost would have been £29.99.  BT also recently revised what television programmes they offer customers so that might be why your freeview channels have gone. They did tell me that their TV packages are changing all time. 

    You might be better off waiting until nearer your renewal date for a new deal - January's not a bad time - but you can ask them for a new TV box at any time. They now say that they only 'hire' boxes to customers but if you're paying for a service and the equipment is faulty, you need a replacement. Just don't agree to pay £20 or £9.99 for postage. (And don't get sucked into buying Halo3 broadband either. It's no better than what you've got - certainly wasn't for me. I learned the hard way.)

    I did some research on where I could switch to because I was so fed up about them not being able to solve my problem - Sky, Virgin, etc. but they really didn't seem to be any better, or any cheaper than BT so I'm stuck with them for a while longer. I didn't consider PlusNet - BT owned or Talk Talk - BT's involved.

    That's very expensive for broadband and i renewed with BT last month for FTTC for £19.99 a month.

    So anyone looking to renew use that as the benchmark.
  • scarletjim
    scarletjim Posts: 561 Forumite
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    I'm looking to renew. I have Fibre 1, and been paying £20.36pm. Before Christmas when I had 6+ weeks left on my contract, my account offered me renewal for £19.99, but I never took it as I assume once I was within 30 days of contract end I'd be in a position to negotiate something even better. It seems that was a mistake - as soon as I got to 30 days left on my contract, that offer disappeared and now the only offer there is about £28pm. I called retentions, explained that Vodafone currently have a deal that is effectively £15.83 (once you account for the giftcard), but BT said the very best they can do is £24.99! Even though that's about 20% more than the offer that was one there a few weeks ago, and what I'm paying now!

    I'm intending to call again this week, see if I can at least get the offer that was on my account a few weeks ago, but if they won't budge then I guess I'll have to move, as £15.83 v £24.99 is just too big a difference to justify staying.
  • HaroldWren5
    Hi - my contract ends mid Jan. I called them today but wasn't impressed with their offers, effectively to match what I'm on. Am I trying my luck too soon, 5 weeks away from renewal date?

    As an indication, I pay £42 a month for broadband download speeds guaranteed at c.50mbps. Package contains BT Sport and Ultimate which I use, but other channels I'm not so fussed by

    I also pay £20 a month to NowTV for Sky Sports.

    BT internet is a little temperamental and the Freeview element of the TV box has packed up in the last month so I'm not feeling overly loyal and prepared to switch if I can't get something I'm happy with


    They should be offering better in my view if you are an existing BT customer. If you don't need the BT Box, then you could switch broadband provider. You can get BT Sports Pass Ultimate separate from broadband (any provider) for £25 a month on a rolling contract (so you can cancel if you don't need it one month) and watch BT Sport on your TV app. I would say if you can upgrade to Full Fibre that would help also since the connection would be more reliable. The Full Fibre prices seem better (including with BT) and lots of people (BT, Shell, Cuckoo, TalkTalk, Sky) are doing deals for FTTP broadband. Even if you can't get FTTP, you can get a contract for the same price as the BT renewal price but on a shorter contract and the advantage of subscribing to BT Sports only when you need to (versus the whole year).
  • southsidergs
    It may simply be a case of they can't offer better especially considering 50 speed bb & bt sport ultimate is 48.99 for a new customer currently
  • HaroldWren5
    It may simply be a case of they can't offer better especially considering 50 speed bb & bt sport ultimate is 48.99 for a new customer currently

    As I understand it, you can actually subscribe to BT Sport via their Sports Pass on a monthly basis and use your Smart TV to watch it. And have broadband with whoever. 
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