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Swathes of frustrated British Airways customers have been unable to convert their Avios frequent flyer points into Nectar rewards because of a glitch with the airline's systems, which has resulted in an outpouring of anger online.
I am trying to get through to them now as I still can't convert points. As soon as I told them what my issue was they hung up! And now I can't get through at all. I have £400 worth of points to convert and haven't been able to convert them for over a week and it looks like I won't be able to before Christmas now.
I transferred 5000 points from avios to nectar on 11th October. The points show as leaving my account on my statement but they never arrived with nectar. I have phoned 3 times and when I eventually get through the exec club staff have no idea how to fix this even though they can see the points leaving my account. They are just on a loop saying - "give it 10 days, give it 10 more days, have you contacted nectar? "
Yes I have contacted nectar several times but they cannot see anything so it clearly an Exec club problem.
I started a formal complaint with BA 6 weeks ago over email but they still came back saying "10 days, contact nectar, 10 more days, contact nectar". This is hugely frustrating
In the meanitime my plan to use these points to pay for christmas has gone out the window. It feels like these valuable points have been stolen from me as I earned them fair and square.
BA have been blaming delays on Omicron on twitter but this a problem that supersedes omicron and even the Avios system problems they have had on exec club.
I had the same problem transferring points back in January and only eventually got them after chasing and chasing.
I have never had such an awful customer experience since I dealt with some dodgy mobile phone sellers 20 years ago who soon went bust.
There are dozens of customers on Twitter with the same frustrations.
I have just called them again and finally got through to someone and exactly the same again had happened. They have hung up again! It's bizarre what's going on?
I started a conversion on 24th Nov and the points have still not arrived in my nectar account over 10 days later. I filled a form in to query this - no response. Also can't reach BA on the phone.
I am still awaiting for points from 21st Nov. I opened a 'case' with BA and sent them the news story from Moneysavingexpert.com They offered no apology and no help. Their attitude is terrible. Once I get all my Nectar points I will close my BA account I've just had enough of this useless company.
Update: Received after 20 days at last. The wait has increased to 12 days now!
19th Nov for me. Hubby managed to get through to them today and they've said they anticipate it will be Monday. Given they said the same thing last week, I am not hopeful
