Threatening Debt Collectors for Payment of Non-Delivered Items

Jumblebumble

boogieboa said:

I ordered £862.30 worth of audio equipment from Bax Music in March 2021. However, a delivery arrived a few days later with the most expensive items missing. At first, the company claimed they had sent the complete order out, although the package was too small to contain any other items. Later, they retracted this to say they would investigate the matter. 

Dissatisfied with their response, I decided to open a dispute with PayPal. After a week or two, PayPal issued a refund of £663.00 in my favour. I then ordered the undelivered items from a different supplier and went on with my life. 

However, seven months later, I’m being threatened by Bax Music with a debt collection agency to pay for goods I have never received. I contacted PayPal again, who told me to ignore them, but I still keep getting these threatening emails. Finally, today I am told they have handed the case to a debt collector who will contact me.

What should I do? 

Tell any debt collectors that the debt is in dispute and not to contact you again
Wait for Bax to decide what enforceable action they want to take
At that point it will probably be looked at by someone who will contact you who has not just started as an intern whose first task is to send letters threatening Debt collectors to anyone with outstanding balances shown on their system
(this is effective as a good proportion of genuine slackers will pony  up at this point.)
Then you can have a proper conversation about proof of delivery