No one seems responsible providing my electric following PFP - British Gas transfer!

TVC49

Dear Money Saving Expert!

I wondered whether you could help me with this nightmare situation as it’s making me tear my hair out, and I don’t know where to turn next! I will be 73 in January and I’m desperately worried about being left with no electricity and/or gas over the Christmas period. I have been appalled by the way this transfer has been handled - heaven knows how many other more vulnerable people have been left in this area of apparent no-man's land!

31 05 2021 - Moved Gas + Electric Yorkshire Energy to PFP

20 06 2021 - Gas + Electric actually switched to PFP

18 08 2021 - Email from PFP asking for meter readings (readings submitted)

11 09 2021 - Email from British Gas (BG) “As of 10 09 2021 you became our customer”

16 09 2021 - Email from BG re. Taking over my supply of gas and that “Outstanding credit with PFP will be transferred onto your new BG account.” PFP requested readings to be submitted on their website.

17 09 2021 - PFP Requested meter readings saying BG appointed by Ofgem as new energy supplier. Readings submitted.

20 09 2021 - BG emailed to confirm taking over supply of Gas only

10 11 2021 - Email from PFP “Please submit your electricity and/or gas meter readings by 12 11 2021 to ensure an accurate final bill” Readings submitted.

There are no details of bills on the PFP website, nor have there been since 20 06 2021 when the transfer took place.

Direct Debit payments to PFP:

21 06 2021 - £100.14

20 07 2021 - £100.14

20 08 2021 - £100.14

20 09 2021 - £100.14

20 10 2021 - No payment taken

20 09 2021 - No payment taken

I have no idea what my credit may be, as I have had no statements in spite of sending readings regularly.

PFP Website - Current Status - States £100.14 due by 20 12 2021. Electric contract Tariff E7 Priced for Protection S1. Gas Contract Tariff Priced for Protection S1

15 11 2021 - Direct Debit set up with BG, but only for gas.

Phone calls to PFP:

1st - Stated that everything (gas and electric) was being moved to BG.

2nd - They cannot access files as they have all been transferred to BG.

Phone calls to BG:

1st - They have not got electric information from PFP.

2nd - Gas transfer gone through OK

3rd - BG stated Electric has gone to Irridium.

4th - BG stated Electric was with BG, but they have not received the info from PFP

5th - BG stated Electric has gone to Irridium. Rep was doing research but never called back.

Neither company seems to be taking responsibility for my electricity supply, and I have had no further information about anything else. I have never received information regarding Irridium at all. 

Even before PFP flopped I wasn't receiving bills from them. I keep a record of weekly readings, so I'm not too worried about anything relating to actual usage, just who is actually responsible for it, and who I should be paying. If PFP no longer exists - should I still pay them?

Should I just cancel the Direct Debit with PFP and hope that spurs whichever is actually responsible into acting and getting in touch? With having no access to my previous bills via PFP, I’m concerned there seems to be no way to find out the status of my account, which, after the summer months, should be in credit. 

If there is anything you can do to help with this, or point me in the right direction, I would be extremely grateful as I really don’t know what to do next.

Kind regards, 

TVC

jbuchanangb

First. You will not be left without electricity or gas. The Supplier of Last Resort process to transfer your energy account from the defucnt company to new company guarantees that. You should cancel the DD with PFP. The good news is they haven't been taking any anyway. It is ridiculous that British Gas should be saying they are not taking over your electricity supply. Hold tight to your meter readings for joining PFP and leaving them. The leaving ones should be the ones from 17.09.2021. I suggest a clear email to British Gas quoting your address, your PFP Energy account number(s) and asking them to confirm that they are now your supplier for both electricity and gas. No point in phoning them.

molerat

Have you checked the register to see who your electric supplier is shown as ?

https://www.energynetworks.org/operating-the-networks/whos-my-network-operator

Scroll down to the map and see who your network provider is.  You can then look them up on Google as many have a website you can check to show your supplier, some you will need to phone.

[Deleted User]

Hi,

try logging in to BRITISH GAS, to see what it shows, use your PFP details, might work.

bagand96

The British Gas PFP page does state that due to missing data some electricity accounts weren't initially moved across https://www.britishgas.co.uk/energy/pfp-energy.html

But BG should be moving your electricity across too. 

1) As above check on the industry database to see who is listed as your supplier. 

2) Have you logged into your British Gas account online? What is shown there?

3) If BG are not shown as your electricity supplier then start a complaint with them. 

3) Cancel your PFP DD. It's no use now as they've stopped collecting and any refund won't come from them anyway, it will be credited to your BG account. 

4) PFP haven't produced final bills yet, it's dragging on a long time but there's not much we can do they're under the control of the administrators.

5) It sounds like you're keeping good records, continue to do that and it will eventually wlll come out in the wash once PFP have produced a final bill and BG start billing you properly.