Carpet Laid showing foot prints

Jennywren3

Just had carpet laid and to my horror it shows shading marks left by humans and animals.
 It is so bad it even shows the track marks from the soles of trainers 
At the time of purchase I particularly asked for carpet that didn't even show hoover lines as I despise them so much 
It has been laid up my stairs and across my landing It is truly so awful
Is there anything I can do So upset 

Alderbank

Jennywren3 

Is there anything I can do?

You can show us pictures of the carpet and the shading marks so that we understand what is upsetting you.
You can tell us the name and colour of the carpet and what it is made from, also what underlay you chose because that will make a difference.
I assume since this property is important to you that you walked up and down on a sample in the shop and it was OK then?

Diamandis

Most carpets will show shading Mark's, especially deep pile carpets. You would probably be best looking at something like a Berber carpet if you want to avoid  this. Did you see or receive a sample of the carpet before you purchased it?

TELLIT01

Unless you can prove that you told the sales person that the carpet must not show any marks I very much doubt you can do anything about it.  Any carpet with a pile is liable to show marks from people walking in it if you look hard enough, but it will be far more obvious on a plain carpet, which I suspect this is.

Jennywren3

Its Carpetright Jupitor
Colour Sky100 % polypropylene I have the sample it doesn't seem quite the same

I was told I didn't need a new underlay when they measures up However new was laid when they they laid carpet so I don't know what it is 
I paid for purchase over  phone does that make any difference 
Will try and upload photos 

Jennywren3

hoping this comes through 

Diamandis

If you've not got the same product as the sample you ordered from then the company need to address that. You would need to contact them in the first instance and point out the difference. 

Ergates

A carpet of that type and colour will always show some marks - especially hoover marks, but that does seem to show rather a lot.  Probably because it's new and it'll probably settle down.

We have a similar colour carpet in our lounge and it *still* shows hoover marks when it's been vacced - it was there when we moved in 7 years ago, so it's older than that.

sheramber

 As you walk on it the pile gets flattened to a different direction from the rest of the carpet so you lose the sheen.

When you vacuum the pile will rise agin to its original position.

Therascal

It reallt depends on the type of carpet, my mum laid a really thick carpet a few years back and its lovely to walk upon, no shoes household also keeps carpet fresh and lasting much longer

TELLIT01

I have to agree it looks awful.  We have a plain carpet and it does show footprints but not to anything like that extent.  What have you done to the risers on the stairs to cause them to look like that when they don't get any wear?  How long is the pile on the carpet?