E.On Next - Lower DD Tariff - Beware

bristolleedsfan

DerwentMailman said:

PennineAcute said:

Saw the V2 tariff last night and rang them today, at 16:10, to switch over.  Total call time was 15 minutes, so around a 10 minute hold.

When does the V2 tariff run out? - I see Fix to 2023v2 on the website but no information about when in 2023 it runs to

Same as  https://www.eonenergy.com/for-your-home/products-and-services/fix-to-2023  No exit fees via Eon Next platform

[Deleted User]

bristolleedsfan said:

DerwentMailman said:

PennineAcute said:

Saw the V2 tariff last night and rang them today, at 16:10, to switch over.  Total call time was 15 minutes, so around a 10 minute hold.

When does the V2 tariff run out? - I see Fix to 2023v2 on the website but no information about when in 2023 it runs to

Same as  https://www.eonenergy.com/for-your-home/products-and-services/fix-to-2023  No exit fees via Eon Next platform

Thanks for that.

However the link takes me to Eon's website rather than Eon Next.  I'm a little confused as I thought that all of Eon's customers are migrating/have migrated onto the Eon Next platform customer platform.  It stipulates that it is only available to customers of Eon rather than Eon Next.  Any thoughts? 

jbuchanangb

As an ex-Symbio customer, I set up a DD on EON.Next. I then emailed them and asked them to make sure I was on the DD tariff. It was done quite quickly. I have also provided a reading, and the debit balance on my account exactly matches my calculated figure. The PDF bill has not been generated yet.

matelodave

I got my tariff sorted out over the phone as they'd not set it at the DD level - took around 7-8 minutes. My SMETS1 meter which showed the pay-on-receipt tariff has also been updated and correctly shows the DD tariff (both kwh and standing charge)

The money transferred from SYMBIO has been correctly credited (and I'm afraid already used up). I set my own DD level based on my own estimate rather than whatever EoN might have guessed and, although I'm not ever so happy with the cost, I've no complaints about how the transfer has been carried out.

jimjames

Mr_K said:

I just sent them an email and they replied almost immediately putting me on the DD tariff. They also revised my DD and put it up by £40 ! Maybe I was too optimistic when I set it....

Thanks for this, just emailed them and will see what happens. Mine wasn't showing the DD tariff. I'd cancelled the DD with Symbio to stop them taking more payments but had setup a DD with Eon as soon as the online account was setup a couple of weeks ago.

zagfles

I would be wary of doing any manual switches. They said in an email they sent me and presumably other ex Igloo customers that they've been unable to move the DDs across from Igloo and that "If you set up a Direct Debit with us by 3 December 2021, we'll backdate your prices to the lower Direct Debit ones from 3 October 2021". I set one up late Nov, and it was taken in Nov, so I should get the lower DD prices from 3 Oct. If you manually switch that might cause problems, eg the new price might be from when you switch and not from 3 Oct.

On my account, they've not produced a bill yet but they have deducted charges for gas and electric based on readings I gave them a week ago, and the charges are clearly based on the higher non-DD prices. But I'll wait till I get the actual bill before complaining. Or even the next one, as they might need time to sort it out, I have the proof that they promised the DD prices from 3 Oct and that I set up a DD before their deadline, so confident I'll get the DD prices from 3 Oct but won't go wading in complaining for a while yet...it should get sorted eventually.

oldagetraveller1

I did eventually manage a change to the slightly lower DD tariff through my account.

I took a chance and clicked "renew" under the 2 year fix showing on my account page. Hoping that it wasn't an instant renew, it isn't, I was taken to a list of tariffs including the DD Next Flex. Selected that and it has taken effect from today. My tariff now shows at the lower rates.

They're still pushing the 2 yr fix though!

Brewer21

zagfles said:

I would be wary of doing any manual switches. They said in an email they sent me and presumably other ex Igloo customers that they've been unable to move the DDs across from Igloo and that "If you set up a Direct Debit with us by 3 December 2021, we'll backdate your prices to the lower Direct Debit ones from 3 October 2021". I set one up late Nov, and it was taken in Nov, so I should get the lower DD prices from 3 Oct. If you manually switch that might cause problems, eg the new price might be from when you switch and not from 3 Oct.

On my account, they've not produced a bill yet but they have deducted charges for gas and electric based on readings I gave them a week ago, and the charges are clearly based on the higher non-DD prices. But I'll wait till I get the actual bill before complaining. Or even the next one, as they might need time to sort it out, I have the proof that they promised the DD prices from 3 Oct and that I set up a DD before their deadline, so confident I'll get the DD prices from 3 Oct but won't go wading in complaining for a while yet...it should get sorted eventually.

I've just worked out my bill, I'm not on DD prices, overcharged by £8. That is the difference between non payment by DD.
In the same situation as yourself above, only had a bill showing monetary cost not actually how much it cost per kWh (unit costs) You have to work that one out for yourself + standing charges from meter reads.
Anyways I've fired off an email asking why I'm not on their DD price, the account is set up to take payments, infact they've already taken the first one.
All new to me but I'm pretty keen on keeping on top of bills and what the tariff should, but hey they only owe me £8 not a big deal.
Do check anyone though if you're supposed to be on the DD rate it could be for me a difference of £6+ per month more if not corrected.

zagfles

Brewer21 said:

zagfles said:

I would be wary of doing any manual switches. They said in an email they sent me and presumably other ex Igloo customers that they've been unable to move the DDs across from Igloo and that "If you set up a Direct Debit with us by 3 December 2021, we'll backdate your prices to the lower Direct Debit ones from 3 October 2021". I set one up late Nov, and it was taken in Nov, so I should get the lower DD prices from 3 Oct. If you manually switch that might cause problems, eg the new price might be from when you switch and not from 3 Oct.

On my account, they've not produced a bill yet but they have deducted charges for gas and electric based on readings I gave them a week ago, and the charges are clearly based on the higher non-DD prices. But I'll wait till I get the actual bill before complaining. Or even the next one, as they might need time to sort it out, I have the proof that they promised the DD prices from 3 Oct and that I set up a DD before their deadline, so confident I'll get the DD prices from 3 Oct but won't go wading in complaining for a while yet...it should get sorted eventually.

I've just worked out my bill, I'm not on DD prices, overcharged by £8. That is the difference between non payment by DD.
In the same situation as yourself above, only had a bill showing monetary cost not actually how much it cost per kWh (unit costs) You have to work that one out for yourself + standing charges from meter reads.
Anyways I've fired off an email asking why I'm not on their DD price, the account is set up to take payments, infact they've already taken the first one.
All new to me but I'm pretty keen on keeping on top of bills and what the tariff should, but hey they only owe me £8 not a big deal.
Do check anyone though if you're supposed to be on the DD rate it could be for me a difference of £6+ per month more if not corrected.

Mine's about £17 difference over 2 months compared to my spreadsheet. It's just 2p out if I use the non-DD rates, and a guess of calorific value of 11.25 kWh per gas metric meter unit.

Reed_Richards

As an ex Symbio customer, Eon.next have not yet issued me with a bill.  However I agreed promptly to be on DD and they have taken my first DD payment.  I don't see how I can be on any other tariff than the DD one so I sincerely hope that when I finally get a bill that bill will reflect this and charge me at the DD rate.